Department: Clinical Practice Association Work Schedule/Hours: Monday-Friday 8:30a.m.-5:00p.m. 37.5 hrs.
The Sr. Quality & Innovation Project Administrator will provide leadership and development of the communities to align with the patient safety and quality goals of Johns Hopkins Medicine. The Sr. Quality & Innovation Project Administrator will be expected to effectively, professionally, and strategically represent the Office of Johns Hopkins Physicians to JHM entities when leading the Clinical Communities Program. The Sr. Quality & Innovation Project Administrator will develop the strategy regarding program development and organize cross-entity activities in support of goals. In addition to clinical community administrative leadership, other responsibilities may include facilitating enterprise-wide programs consisting of multiple projects across Johns Hopkins Medicine, and involve developing and executing the program strategy and various enterprise-wide project plans. The Sr. Quality & Innovation Project Administrator will collaborate and communicate with the Armstrong Institute, as well as with other internal and external clinical and administrative leadership regarding program strategy, direction and progress.
Duties and Responsibilities:
Collaborate with leaders from across JHM to support training, education, research and strategic goals that strengthen the Clinical Communities program and the work of individual communities and their members. Provide leadership and support of all sponsored Clinical Communities to include overall integration, coordination and facilitation. Assist with development of innovative measures to analyze and report on JHM system performance around quality of care provided and value of services provided. Identify and/or develop robust improvement methods to close gaps and improve performance across the care delivery system and all providers in Johns Hopkins Medicine. Perform management of large-scale delivery system improvement projects such as business process improvements, change management initiatives, systems redesign and integration, and solutions development. Develop and facilitate meetings to progress the work; assist in strategic planning and work independently to achieve project goals. Identify needs and facilitate development of internal capacity to provide technical support for focused improvement priorities selected by clinical communities and the necessary tools and approaches to improve specific measures of quality. Maintain relationship with partners as determined by Clinical Community Leadership. Provide high-level evaluation, recommendation, and coordination of critical program planning and implementation events for the program; identify and delegate action items. Utilize knowledge of quality literature, theories of innovation and clinical communities, and operational expertise to support and guide community strategies consistent with the community charter and JHM quality and safety goals. Review/access projects with leaders to identity areas to address. Determine methodology and direction, and work with individuals at multiple levels (project team). Set goals and priorities and identify resources for project team. Apply project management skills consistently on all projects to advance performance and achieve results (project charter, project plans, and other tools as needed, i.e. RACI for role clarification, etc.). Lead multiple core measure work groups/clinical communities, such as supply chain to progress team to develop and apply standard work through pathways to reduce variation in care. Work in one or more JHMI hospitals and possibly hospitals nationwide. Interact/work with leaders from multiple organizations to arrive at the best or acceptable solutions. Perform other duties as required.
Bachelor's degree in related discipline. Examples of related disciplines include public health, education, IT, and business. Minimum of 6 years of related experience. Excellent interpersonal skills to direct and coordinate the activities of multiple departments and successfully communicate and work with professionals at all levels of the organization. High level of organizational skills to manage projects, timetables and implementations. Analytical ability to develop and interpret application of literature, internal and external data and regulatory changes. Excellent verbal and written communication skills.
Professional level of knowledge in healthcare operations, quality improvement, program development, health policy, healthcare delivery, and finance. Proven ability to quickly develop credibility with senior administrative leadership, clinical leadership, front line staff and process owners. Knowledgeable and highly skilled in managing multiple large-scaled projects, facilitation and change management. Extensive knowledge and expertise in the use of project management methodologies and tools, e.g., Excel, database, PowerPoint, business diagramming software, statistical data analysis software. Master's degree in a related field may substitute for up to 2 years of required experience.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.