Our Client, a leader in the academic world, has an immediate opening for a desk side support technician. The position is located in Pittsburgh, PA. This is a 6 month contract-to-hire assignment. Ideal candidates must have 3-4 years of IT desk side support experience.
Solve customer support issues by phone or by visiting the end-user's location.
Provide support in an office, manufacturing or professional environment consisting of standard PC hardware and software troubleshooting.
Field issues and requests from end users via telephone, web system or e-mail in a timely and courteous manner.
Schedule and perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Analyze research and perform problem solving and resolution of issues.
Apply diagnostic utilities to aid in troubleshooting.
Other duties as needed.
Two or more years of experience providing Desk Side / Help Desk support.
Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, and file shares, etc.
Printer support can include bar-code printers, various types of scanners (mainly HP and Sharp).
Ability to resolve Windows7 Operating System Issues and Errors.
Basic Network troubleshooting skills and knowledge.
Proficient in the latest Microsoft Office Applications.
Understanding of virus scan software.
Customer infrastructure support (wiring and connectivity).
Proficient in Microsoft Active Directory.
Maintain and abide with compliance activities.
Experience with computer asset tracking and lease management.
Experience with variety of call-tracking software and systems.
Experience with user ID creation
Ability to communicate technical information to non-technical audiences.
The most pressing issue for businesses today is the quest for growth, and more than innovation, operations or even customer relationships, CEOs are looking for talent and leadership to secure and sustain it. People are truly an organization’s greatest asset.
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