Stanford's central IT organization has an opening for a Systems Operations Person. This is a ground-floor position for someone in the early stages of their tech career. Technology Consulting Group is a small group nested inside the 550-person University IT organization. Everyone on our team is a full-time Stanford employee.
We're expanding our team. We have about 500 systems under our care, and we're still growing. Each system is different we have web apps, databases, file servers, third-party application servers. Some are physical, others are virtual. Increasingly, they're in the AWS and GCP. You'd be joining the Ops team.
Here's what you'd be doing: Ops handles systems builds, patching, monitoring, client service requests, vulnerability scanning and remediation, binary whitelisting, centralized log management, certificate management, crafting documentation and generating reports. We use tools like Puppet and BigFix, Duo, Qualys and Splunk, DataDog and OpsGenie, OSSEC and Carbon Black. Security is a big thing here. See https://minsec.stanford.edu/ for example.
Who are our clients? Different schools, departments, workgroups and labs, all internal to Stanford. All our systems are different, used for research, teaching, infrastructure, housing, operations and design. We manage mission critical systems, development and everything in between.
What's life in TCG Ops like? You'll work on campus, sitting with the full team. We're adjacent to a fitness facility, an underground parking structure and huge dining hall. Ops folks participate in weekly on-call rotation, which could include responding to those (very rare) middle-of-the-night emergencies. Off-hours patching is pretty routine, but within predictable maintenance windows. It can get hectic, so we try to remain flexible.
Besides our team, there's a whole community of sysadmins, dev/ops folks, SMEs, cloud engineers and architects within our larger organization. You'd attend community meetings to help steer the direction of technology across campus. Things are pretty dynamic around here. Nothing is fixed in stone people's roles will change as you grow and develop your skills. You'll be expected to go deep into a specialization and become an expert, automating what can be automated. From time to time, you'll work on special projects and different initiatives.
We work for the greater good. We don't have stock options or free lunches (suspiciously designed to keep you at the office). We have pretty good benefits, though. We'll pay for your Caltrain ticket, match-and-double your retirement contributions, help with you and your dependent's tuition, and provide healthcare options that include zero deductible plans. Added bonus: Stanford is a 501(c)(3) non-profit, which qualifies for the Public Service Educational Loan Forgiveness program with the Dept of Education.
Compensation This position pays between $85,000 and $95,000 per year. We're targeting the middle of the range, but can be flexible if you have demonstrably enhanced skills. Our group don't really have a structured bonus plan. We're being up front about this, because negotiating salary is pretty awful for everyone involved. And in case you're wondering, we promise not ask you about your pay history, either.
What else? Regularly working from home one or two days a week could be an option, but only after your first year. You shouldn't need to come to campus when you're on call and there's an off-hours emergency (we have "remote hands" in our data centers). However, depending on where you live, you'll definitely want to know that almost all of University IT (including our team) will be moving to a brand, spankin' new campus in Redwood City in 2019. See https://redwoodcity.stanford.edu/ for the lowdown. Oh, and UIT is also undertaking a nationwide search for a new CIO, which has everyone excited.
Your Skills & Experiences A successful candidate has a unique, uncommon personality. We're not talking funny-and-gets-along-with-everyone. We're talking about someone with unusual internal propulsion and intellectual curiosity.
You twiddle with the dials and fiddle with the configurations. You use beta software in part because you want to see what's different and new. You're super curious about how things work. You assemble. You can demonstrate something you cobbled together that does nifty things, where the sum is greater that the parts. We need people who know Linux and/or Windows Servers. You can be strong in one, and new to the other, but you can't be dogmatic or resistant to learning anything. 1-3 years of recent experience being a sysadmin, dev/ops, ops, SMEs, engineer or something along those lines. It's totally OK if you come from the world of desktop support, just show us that you know server stuff. Drive to learn as much as you can about the technologies we use to support our systems. We're talking expert. Then make it better. Autodidactic and self-driven to learn on your own, because you're curious. There's a lot of work to be done during the day. Come back on Monday and show off all that new knowledge. Ability to tinker, tune and hack things together to make them work better, together. We use a lot of SaaS services. We <3 APIs. Immensely detail-oriented and unusually fastidious. Nothing escapes your attention. If you see something, do something. Creativity to see how things can be done faster, better, cheaper and more secure. Maybe not all at once, though.
Bonus Qualifications We can review your work online. Show us something you built.
Human Resources wrote up a common set of core duties, minimum and physical requirements, working conditions and standards for everyone at Stanford with this job classification. They're appropriate and applicable, if not particularly absorbing.
Core Duties Build, install, configure, analyze, tune, and troubleshoot operating system to achieve optimum performance levels. Resolve difficult system problems and provide consultation or training. Configure and assist in the design of system and network security. Manage hardware, software, and utilities for installation, modification, troubleshooting, maintenance, and upgrades of operating systems and workstation environments. Monitor and analyze resource usage to recommend/develop enhancements to system capabilities and performance. Compare, evaluate, and implement new technologies, and integrate systems into the computing environment. Document systems infrastructure for users, support and consulting personnel, and developers. Train personnel who provide support and consulting services to users. Act as liaison with various departments across campus. Facilitate vendor relationships.
Minimum Requirements Education: Bachelor's degree and five years of relevant experience, or a combination of education and relevant experience. Certificates and Licenses: None
Physical Requirements Constantly perform desk-based computer tasks, grasp lightly/fine manipulation. Frequently sitting. Occasionally stand/walk, twist/bend/stoop/squat, reach/work above shoulders, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds. Rarely kneel/crawl, climb (ladders, scaolds, or other, grasp forcefully, use a telephone, writing by hand, lift/carry/push/pull objects that weigh 21 > 40 pounds.
Working Conditions & Standards Exposed to high voltage electricity, noise > 80dB TWA, confined spaces, hot temperatures, heavy metals. Occasional extended hours and some weekends Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains d...edicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu.
Stanford University is an equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.