Manage and facilitate the deployment, development and sustainment of the Penske Logistics Quality System with operational departments. Lead Quality System training course facilitation related to Lean and Quality related concepts, tools and methodology. Provide Quality System audits and create report scorecards for operational locations. Coach operational locations in building their action plans to close gaps identified in the audits and in applying the system at their location. Serve as an expert and resource for the location in how to implement the Kaizen Program to foster Associate Engagement in process improvement and track performance based on participation and cost avoidance / value achieved to targets. Monitor operational locations progress and summarize status and escalate roadblocks to Senior Operations Leadership and Director, Process Engineering.
Dimensions / Scope:
Be an expert for the organization in the areas of Lean and Quality, with both academic and operational knowledge, serving as an internal consultant to coach, train and develop Associates at all levels from Drivers and DCM Associates to senior management.
Interview and observe Operations team from Operations Manager to hourly Associate levels during Quality System site visits and audits to understand performance to Quality System best practices, consistent practice of operational process standards, strengths and improvement opportunities.
Develop deep relationships with the Operations Manager and Supervisor levels of the locations that they support, ensuring these key stakeholders understand the value of Lean business practices, as these positions are the "lynch pins" in deploying and sustaining the Quality System effectively.
Work closely with the Director, Process Engineering to ensure consistent deployment of the Quality System across Penske Logistics regions, be a point person to receive updates on new improvements and innovations to the Quality System and provide feedback on continuous improvement opportunities to the Quality System.
-Instill in the operations leadership team that safe performance is a critical element required to achieve success and is recognized as an indicator of management effectiveness.
-Ensure compliance with all applicable regulatory agencies and company policies and procedures.
Ensure safety steps are incorporated into the operational process steps and documented in SOPs.
-Support operations based on the job functions described under "position summary" to deploy and maintain the Quality System.
-Be a resource to review Operation's operational process documents, problem solving and process improvement projects and provide coaching on how to enhance the documentation and the processes themselves to incorporate Lean principles and improve performance and service.
Growth / Customer Experience:
-Be a member on the project team of new operations start-ups and lead the functional area of Quality by deploying Quality System concepts, templates and methodologies from the start of operations to ensure start-up success.
Be a resource for Sales and Operations Leadership in providing customers and prospects information and examples about the customer value of the Penske Quality System to differentiate Penske and provide competitive advantage to win new business.
Enhance the customer experience through the customer touch points with the Quality System including customer involved process improvement projects, visibility to Kaizen ideas implemented and sharing procedure documentation when appropriate.
Directly utilize the Quality System concepts and tools to solve critical operational issues and generate performance measure improvement and present Lean continuous improvement projects to customer leadership.
-Support operations in achieving their business plan through waste elimination and achieving cost avoidance improvements through Kaizen and avoiding errors and accidents through increased process consistency.
-Ensure all procedures involving Fleets and Assets are documented and follow Lean principles to maximize efficiency and effectiveness.
-Experience in a Lean and Quality focused department supporting operations to maximize use of Lean principles, strongly preferred
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