Provides oversight and maintenance of the operational and personnel activities in the Michigan Medicine Materiel Services Warehouse to ensure consistent, efficient and cost contained services are provided to all internal and external customers.
Supervise supply chain logistics including inventory control, receiving, put-away, PAR replenishment, and product staging
Maintain and develop plans to ensure unit supply needs are being met as their needs are constantly changing. Meet routinely with customers to ensure satisfaction and compliance
Hire and evaluate/ critique the performance and proficiencies of staff. Interview, train, coach, and terminate employees. Handle and initiate all personnel forms related to payroll, appointment changes, and leaves of absences
Handle and problem solve all complaints from customers and grievances including progressive discipline
Use root cause analysis to problem solve and recommend changes to processes and complete training to prevent re-occurrences.
Review/records/approves payroll time for employees, directly on electronic timesheet
Monitors compliance with/on current department and institutional policies and procedures and all government and regulatory agency codes and regulations
Monitors compliance and trains team members with/on current department and institutional policies and procedures and all government and regulatory agency codes and regulations
Monitors productivity standards/control systems for responsible processes, interprets this information and exercises action as appropriate to ensure maximum work efficiency; communicates findings, and suggested improvement/resolutions, to manager.
Assist manager with new work area policies and procedures, develops training materiel and then ensures training is completed, incorporating P.D.C.A. quality improvement method and LEAN principles, along with safety compliance.
Evaluates proficiency and performance of staff and initiates corrective or disciplinary action as necessary.
Maintains appropriate supplies and tools necessary for process team members to provide services.
Collaborates interdepartmentally with customers and suppliers, to resolve service problems.
Maintains a professional customer sensitive rapport with hospital personnel, along with patients and visitors.
Handles employees’ complaints and grievances
Interview and hire new employees and ensure training and performance measures are met; provide manager with information when necessary.
Conduct progressive corrective action promptly, up to and including termination, when necessary.
Related Duties and Responsibilities:
Participates in the development and preparation of new and existing program proposals, and various reports
Assists Manager in development, implementation, and communication of projects.
Provides technical assistance and/ or training in specific area of expertise both within and outside the Michigan Medicine
Participates, leads and facilitates committees/teams
Participates in product evaluations of medical equipment and supplies and provides advice and opinions relative to their purchase.
Provide customer survey data to manager
Assist manager to remain within operating budget.
Performs other related duties as specified and assigned
Supervision is received from the Materiel Services Inventory Control Manager.
Administrative Supervision: Has the authority to hire, transfer, suspend, promote, discharge, reward, or recommend such action.
Functional Supervision: Has the authority to work as group leader, assist in the training of new staff members, communicate instructions, maintain employee records, and assign work to others.
1. 1-3 or more years’ experience leading /supervising with a proven record of progressive increased responsibility, solving more routine problems, leading shift or areas specific teams and working on simple projects OR 7 or more years working in a warehouse / inventory teams. Experience is preferred in the Health Care Inventory Management.
2. Experience with hiring training, disciplining and terminating subordinate team members and able to learn how to successfully approve payroll for over 2 subordinate team members OR experience working in a union environment. Proficient computer (type 30+ word a minute) able to communicate clearly and professionally in person, on the phone and in email.
3. 1-3 years’ experience supervising / leading in 1 or 2 functional work areas within a Material Warehouse / Inventory Management Department- such as : Shipping and Receiving, Day Shift Warehouse operations and PAR stocking, PAR Maintenance, Specialty Cart Stocking, Customer Service, Midnight Receiving, Off Shift Warehouse operations and PAR stocking - OR similar areas in another warehouse or inventory management setting OR 7 or more years working in an inventory management setting.
1-3 or more years of experience leading /supervising with a proven record of progressive increased responsibility, solving more routine problems, leading shift or areas specific teams and working on simple projects OR 7 or more years working in a warehouse / inventory teams.
Examples of Material Warehouse / Inventory teams are:
Shipping and Receiving
Day Shift Warehouse operations and PAR stocking
Specialty Cart Stocking
Off Shift Warehouse operations and PAR stocking
OR similar areas in another warehouse or inventory management setting
Must be able to demonstrate a record of increased responsibility, solving routine problems, leading a shift or area specific team(s) and working on simple projects alone and in teams.
Experience with hiring training, disciplining and/or terminating subordinate team members.
1 year or more of progressive experience related to daily operations for a Material Warehouse and/or Inventory Management team.
Examples of such functions are:
Conducting physical inventories daily
Completing cycle counts as needed
Making adjustments in the Warehouse Management System (WMS) and fixing the root causes of inventory inaccuracies
Managing the supply, storage, distribution and recording of all materials to maintain adequate quantities to supplies needed to provide high quality patient care
Experience is preferred in Health Care Inventory Management
Proficient computer (type 30+ word a minute) able to communicate clearly and professionally in person, on the phone and in email.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For..." survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.