Founded in 1869, Chatham University is a fully coed institution with an enrollment of over 2,200 students and over 60 undergraduate and graduate programs in our areas of excellence: sustainability; health & lab sciences; business & communication; and the arts & humanities. Chatham is the alma mater of environmental icon Rachel Carson (Class of '29), and is recognized as a leader in the field of sustainability, having been selected as one of the Top 50 Green Colleges by The Princeton Review; ranked in the top five nationally for sustainability achievements in the Sustainability Tracking, Assessment & Rating System™ (STARS); and mentioned in a 2012 Forbes article as one of the places "contributing to Pittsburgh's transformation into a destination for green living."
Building on these accomplishments, Chatham opened in 2014 the world's first fully sustainable campus in higher education, Eden Hall Campus. Consistently ranked as a best college by U.S. News & World Report in the Regional Universities North category, Chatham consists of the School of Health Sciences; the Falk School of Sustainability & Environment; the School of Arts, Science and Business; and the College for Continuing & Professional Studies.
To help support the work of the University we have an immediate opening for a Helpdesk Manager. The Helpdesk Manager reports to the CIO.
The Helpdesk Manager position is the leader of the Helpdesk team within the Information Technology Services (ITS) Department. S/he is responsible for managing the daily operations of the Chatham University Helpdesk which includes all functions of Chatham’s Helpdesk. S/he is responsible for supporting the campus users in the use of IT resources. S/he will serve as a top Tier level support to the Helpdesk staff. S/he works closely with the other ITS staff to ensure users are receiving the best service and support possible.
Duties and Responsibilities:
The Helpdesk Manager works closely with the CIO and other ITS staff, to assure information technology service and support for the campus community:
The Helpdesk Manager manages the University Helpdesk and User Service Specialists who provide user support by:
Working with University constituents to make sure the Service Level Agreement is being met and is appropriate
Provides management statistics and monthly reports from monitoring Helpdesk activity
Assigns work orders to Helpdesk staff and escalates work orders to the other ITS areas.through our campus ticketing system.
Reports warranty repairs and orders parts through vendor websites
Hires, trains, schedules, and manages Student work studies
The Helpdesk Manager instructs campus users:
Provides training to students, faculty and staff in the use of computer hardware, software and network services; training may be done one-on-one, in groups, or through written documentation
Documents and develops training on campus IT resources
The Helpdesk Manager is tasked with communicating important ITS information to the University community by:
Producing informational and instructional material via the ITS website and newsletter
Support the University’s Acceptable Use Policy
The Helpdesk Manager performs other duties as required in support of the mission of the Information Technology Services Department and Chatham University.
Bachelor’s degree in Information Technology or Computer Science or related discipline or equivalent.
Chatham University offers a competitive salary, an excellent benefits package, including tuition remission for qualified personnel, and a generous retirement plan.
Interested candidates should visit www.chatham.edu/careers and follow the instructions to complete the application process. To ensure full consideration, please submit a cover letter addressing the qualifications of the position, resume, and contact information for three professional references.
Chatham University is an Equal Opportunity Employer
Now fully coed, Chatham University in Pittsburgh, PA, has over 2,100 undergraduate and graduate students in the School of Health Sciences; the Falk School of Sustainability; and the School of Arts, Science and Business. Chatham seeks to attract academically and culturally diverse faculty and staff, especially those who can contribute to the growing diversity and excellence of the community while b...uilding upon Chatham’s commitment to prepare our students for success in a multicultural and global world.