Reporting to the University's Chief Information Officer (CIO), the Senior Director for Campus Technology oversees and directs a large-scale staff that provides Tier 1 and Tier 2 technical support with excellent and reliable customer service to the University's academic, administrative, clinical and research staff for systems and services. This position is a member of the CIO's senior leadership staff and is responsible for ensuring that all phases of client services support are coordinated, monitored, logged, tracked, and resolved. Responsible for building and developing a high performing, customer-focused team that encompasses the functions of the IT help desk, desktop support, media technology services, student technology, telecommunications and public computing needs. Develops relationships and collaborate with the University community to determine the capabilities, options, and applicability of existing technologies and services within IT. Collaborates with the ITS Leadership team and staff members to plan and deliver effective and reliable campus services. Oversee department managers/supervisors in recruiting, onboarding, training, evaluating, managing and developing approximately 135 exempt and non-exempt staff and 100 student employees.
Posting Position Title: Senior Director, IT
University Job Title: Sr. Director, Campus Technology Svs.
Work Week: Standard (M-F equal number of hours per day)
Required Skill/ability 1: Strong interpersonal, communication, negotiating and presentation skills, with ability to be diplomatic and highly responsive in all interpersonal interactions. Excellent attention to detail with routine/complex daily functions, as well as the ability to keep focused and productive with long-term projects in an inherently interrupt-driven job.
Required Skill/ability 2: An open, energetic, well grounded, innovative, success oriented personality with a record of setting and surpassing objectives. Proven ability making sound judgments in a complex environment. Successful ability in managing and resolving conflict. Exhibits transparency in operations and decision-making processes.
Required Skill/ability 3: Skilled consensus builder with capacity to initiate and foster collaborative partnerships. Demonstrated ability with ticketing systems and customer service workflow. Demonstrated ability managing a team of customer service professionals.
Required Skill/ability 4: Strong understanding of technical troubleshooting methodology. Ability to work with a range of technical staff to develop joint solutions. Ability to facilitate problem-solving among diverse groups with varying needs and priorities, and to communicate well with University users, technical staff, and senior leadership.
Required Skill/ability 5: Knowledge of applicable laws, guidelines or regulations as they relate to IT. Strong leadership, coaching and mentoring skills.
Preferred Education, Experience and Skills: An enthusiasm for working with people in an agile and creative environment. Familiarity with best practices for IT management and services (i.e.ITIL).
Required Licenses Or Certifications:
Bachelor's Degree in related field and twelve years of related work experience or an equivalent combination of education and experience.
Internal Number: 47362BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.