St. Louis College of Pharmacy is seeking a Manager, Technical Support. This position directly supervises Computer/Audio Visual Support Technicians and student workers in accordance with the organization's policies and applicable laws. Managerial responsibilities include defining educational plans for employees; training; planning, assigning, and directing work, ensuring that service targets are met; addressing complaints; resolving problems; interviewing; hiring; scheduling vacations; rewarding and disciplining employees; project leadership; budgeting and fiscal management of the end user computing and classroom technology environment; reviewing and approving electronic time cards, and preparing performance and salary reviews. Assumes duties of subordinates as needed.
Due to the rapidly changing nature of technology, this position requires a high degree of adaptability and willingness to learn and implement new technologies quickly.
You’ll have the opportunity to:
Plan, assign, coordinate, monitor and manage the Technical Support team.
Develop, define, and communicate policies and troubleshooting procedures for products supported by the Help Desk.
Oversee Tier 1 & 2 support, including troubleshooting and diagnostic methods for problem solving; provide assistance with software issues and solutions; design appropriate, value-oriented solutions based upon identified needs; serve as liaison between academic departments and information technology services; and influence equipment requirements.
Act as the focal point for end user communication during system outage and crisis situations.
Plan, budget, and fiscally manage the end user computing and classroom technology.
Lead and manage the College’s Notebook Initiative
Ensure that allocated budget is used as approved, good cost controls are utilized, and fiscal policies are followed.
Maintain a complete and accurate technology asset database inclusive of all technology hardware and software assets. Responsible for the final disposition of obsolete technology assets.
Assist the AVP/CIO, IT in developing annual technology plans.
Acts as liaison to computer software and hardware vendors.
Perform on-call duties as required by providing timely response and appropriate support (problem ownership and/or escalation).
A. Education & Experience:
Preferred Master’s degree in Business Administration, IT Management or other related subject
Requires a Bachelor’s degree with significant experience in IT Management or a closely related field.
Minimum of five years’ experience supporting client/server technologies required
Thorough understanding and technical proficiency in the use of Microsoft Windows operating systems and Microsoft Office products (experience with Apple-based systems is a plus.)
B. Interpersonal Skills
Ability to act as a facilitator, team leader, and project manager.
Excellent problem solving and analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to work independently to solve problems and schedule tasks in an environment of changing priorities and emergency situations.
Excellent written and verbal communication skills with experience creating technical documentation and training material
Ability to effectively explain complex technical concepts to professionals and laypersons.
Strong leadership and customer service skills.
Ability to establish and maintain effective, professional, and harmonious relationships with supervisors, team members, faculty and staff.
Strong personal management skills emphasizing: time management, organization, and attention to detail.
Ability to demonstrate key values of: pride of ownership, sense of responsibility, strong work ethic, and willingness to expend extra effort when necessary.
Ability to learn and keep pace with changing technologies.
If this sounds like the job for you here is information on how to apply:
Follow the simple steps to apply online and submit a cover letter and resume/CV. Review of applications will begin immediately and continue until the position is filled.
St. Louis College of Pharmacy is an affirmative action, equal opportunity employer that values diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability. EOE/M/F/V/D
Founded in 1864, St. Louis College of Pharmacy is one of the oldest and largest colleges of pharmacy in the nation. Our student body is among the most academically gifted in the Midwest. We provide an inclusive, supportive and enriching environment for growth, learning and leadership to prepare our students, residents, faculty, staff and alumni to positively impact patients and society. Employees are treated to a rich benefits package, a great campus in the heart of St. Louis’s biggest health care community, and an exciting college community where they can really make a difference for our students, the profession of pharmacy, and the health care of the region. St. Louis College of Pharmacy is an affirmative action, equal opportunity employer.
St. Louis College of Pharmacy is a member of the Greater Missouri Higher Education Recruitment Consortium member (HERC), a recruiting resource for positions at regional institutions with job alerts and dual career search features. STLCOP is recognized by the Chronicle of Higher Education as a Great College to Work For.