Our client in the Pittsburgh area is looking for a Desk Side Support Specialist. This team supports the executive and executive administrative team for our client's corporate headquarters. It also supports additional IT resources in the company. The ideal candidate will have the ability to follow written procedures and can communicate well with customers, peers and managers. Candidates should be a proven self-starter, detailed oriented, have excellent customer service and technical troubleshooting skills.
Solve customer support issues by visiting the end-user's location.
Maintain and abide with compliance activities (these activities are driven from a central compliance group).
Experience in all areas of asset/lease management is important.
2+ years of experience providing desk side support.
Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.
Printer support can include barcode printers, various types of scanners (mainly HP and Sharp).
Ability to resolve Windows7 Operating System Issues and Errors
Basic Network troubleshooting skills and knowledge (mainly Cisco)
Proficient in the latest Microsoft Office Applications
Understanding of Symantec Virus Scan software
Customer infrastructure support (wiring and connectivity)
Proficient in Microsoft Active Directory
Sarbanes Oxley Policies and Processes
Experience with Computer asset tracking and lease management
Experience with user ID creation
Ability to communicate technical information to non-technical audiences
Excellent Verbal and Written Communication Skills
Ability to sift through technical issues and know what to do next and/or when to escalate for help
Ability to multi-task
Team-oriented / team player / ability to share ideas as well as listen to ideas
Some experience with support and administration of telephones (PBX system and/or VoIP system).
Ability to walk and bend and perform labor-related duties of connecting computer equipment
Remedy (Software experience (preferred)
Depending on the location assignment, desk side support could include remote sites that in some cases may require travel
Internal Number: 17854
About A.C. Coy Company, L.P.
The most pressing issue for businesses today is the quest for growth, and more than innovation, operations or even customer relationships, CEOs are looking for talent and leadership to secure and sustain it. People are truly an organization’s greatest asset.
With an active nationwide database of more than 500,000 seasoned professionals, A.C.Coy employs the latest tools to manage effective recruiting. The technology helps to quickly identify and contact the right candidates with the skills and experience clients need.
The tools that A.C.Coy uses provide a unique perspective regarding culture, performance, leadership, and team "fit". And our integration methodology ensures that new leaders are integrated quickly and successfully without breaking stride.