Provides administrative management of the JHU Division of General Pediatric Surgery (GPS) and JHH Children's Center (CC), which includes oversight of administrative support, pediatric surgery laboratory staff, burn and trauma programs, and surgery initiatives and projects. Administrator will be responsible for integration of both Children's Center administrative, financial, leadership teams, and those of the JHU Department of Surgery. Acts as a team leader of the larger pediatric JHU and JHH staff, bringing together nurse, surgeon, data management, financial, and other multi-disciplinary personnel to work toward common goals.
Coordinates all necessary operational and administrative issues related to pediatric care including financial analysis, budgeting, operations integration, revenue enhancement activities, marketing, philanthropic development, the Pediatric Surgery Fellowship program, and initiatives across multiple Divisions and Departments within the CC to centralize pediatric surgery efforts. Manages regulatory compliance with state and federal agencies as well as the Joint Commission. Plans outreach events and organizes research seminar activities. Represents GPS at national and regional industry events.
DUTIES AND RESPONSIBILITIES
Traditional JHU Division Administrative Responsibilities: Coordinates grants/sponsored project submissions. Supervises budget development for all grant and contract proposals. Coordinates and oversees all aspects of post award sponsored projects. Monitors, evaluates and implements business practices and procedures to support the day-to-day operational needs of the Division and physician practice operations including licensing and credentialing. Helps to define and support strategic decision making for the Division, including division-specific policies and protocols, faculty recruitment, faculty compensation, etc. Develops Division's annual operating budget for submission to the Department and has financial oversight for GPS funds, which includes clinical, education, research, and discretionary. Provides various monthly, quarterly and annual financial reports for the Division Chief and Departmental Administrator. Supervises medical office coordinators, certified medical assistants, administrative supervisors, and laboratory managers and techs for both JHH and community efforts. This includes hiring/firing, discipline, and human resources issues. J HH Children's Center Administrative Responsibilities: Helps to define and support strategic decision making for pediatric surgery community engagement, OR/perioperative management, and surgical clinic management. Helps to manage CC surgical and perioperative operations. Develops budget for and oversees pediatric surgical cost centers and associated funding sources such as the trauma/burn program, community practice support, OR/perioperative accounts, and surgical clinical accounts. Provides various monthly, quarterly and annual financial reports for the CC.
Supervises medical office coordinators, certified medical assistants, injury prevention staff, trauma/burn program and registry staff for both CC and community efforts. This includes hiring/firing, discipline, and human resources issues.
Liaison with Other Departments: Works collaboratively with Department representatives of Medicine and Surgery to coordinate operational and administrative issues related to pediatric surgery including business planning, financial analysis, revenue enhancement activities, and multidisciplinary clinical and research activities. Ensures that goals and plans are disseminated to and understood by staff through in-services, planning retreats, training, correspondence, etc. Ensures that a comprehensive information system is in-place to most effectively manage, track and measure GPS clinical, financial and research activities.
Quality Improvement: Collaborates with the GPS QI team leader to ensure patient safety and improve quality of care. Revenue Enhancement and Profitability: Devises strategies for enhancing revenue and increasing profitability for the Division. Performs continuous analysis directed at identification of areas for revenue improvement and cost-savings. Develops tools to assist surgeons, physicians and advance practice staff with maximization of billing and coding practices. Reports Division revenues and surgeon productivity measures on a quarterly basis. Collaborates with departmental and external contacts to implement savings and enhancement plans, and spearheads Casemix improvement projects.
Compliance and Regulatory Affairs: Oversees compliance with state, local and federal regulations. Ensures Pediatric Surgery specific regulatory requirements are met and maintains a centralized repository of program information that demonstrates compliance. Marketing and Outreach: Oversees outreach, marketing and education activities and initiatives for Pediatric Surgery and jointly with the Children's Center. Provides oversight of production of newsletters brochures, correspondence, surveys, seminars and other events and materials. Identifies and discusses outreach opportunities with CC administration and focuses outreach initiatives toward those goals. Provides analysis of referring physician/provider trends and measures the impact of outreach activities.
Patient Satisfaction: Serves as point-person for patient issues. Addresses complaints or problems within 24 hours. Triages requests within 48 hours. Monitors patient satisfaction data for GPS inpatient and outpatient units and implements projects toward improvement goals. Managed Care and Contracting: Serves as a point-person to the Office of Managed care, the CPA and the hospital regarding contracting related to GPS services. Provides analysis to senior management in order to facilitate informed contracting decisions. Research and Development: Develops and maintains rapport with pharmaceutical company representatives and relationships with their companies to facilitate research and special project funding. Works with the Fund for Johns Hopkins Medicine to identify philanthropy prospects, needs and opportunities. Supports GPS and CC research initiatives through provision of data and analysis to researchers.
Reports to: John Hundt (Chief Administrative Officer-Surgery), Stacey Baldwin (Administrator - Surgery), David Hackam (Division Chief/Surgeon-in-Chief), and Edward Chambers (Administrator of Children's Center (JHH))
Supervision of Others: Supervises the GPS Surgery Division office support staff, JHH and community medical office coordinators, JHH and community certified medical assistants, injury prevention staff, JHH and community trauma/burn program and registry staff, and laboratory managers and techs. Includes hiring/firing, discipline, and human resources issues. Equipment, Machine, or Tool Requirements: Personal computer, server, fax machines, copier, and other general office equipment.
Education: Bachelor's degree in business, finance, accounting, or other related field. Advanced degree preferred.
Experience: Seven years progressively responsible professional-level administrative and financial experience related to monetary or non-monetary resources of a department, center, or unit, including
2 years financial management experience (e.g., planning, directing, monitoring, organizing, and controlling monetary and non-monetary resources). Supervisory experience strongly preferred.
A master's degree in a related field may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Special Knowledge, Skills, or Abilities / Competencies:
Awareness of the healthcare environment and the expectations of payers and referring physicians. Knowledge of financial and statistical principles. Competency in market analysis and business plan development. Familiarity with federal, state and local regulations impacting healthcare.
Familiarity with NIH, HRSA, HHS, DOT and other public and private grant-making entities. The ability to coordinate complex multi-disciplinary processes in order to facilitate satisfaction of internal and external goals.
Excellent organizational skills and planning; including event planning, business planning and budget and resource planning. Strong communication skills and the ability to effectively interact with all levels of staff, including clinicians, administrative, internal and external clients, patients, pharmaceutical company representatives, and others. Presentation skills and the ability to prepare and explain multifaceted information to large groups
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