The Commodity Manager directs the travel category under the direction of the Category Lead for Administrative, Research and Travel, administers and monitors the travel polices and guidelines to ensure travel parameters are consistent, develops strategic focus for negotiation of travel related services including air travel, ground transportation/car rental, fleet management, lodging and meeting & event planning.
The individual will develop supplier relationships that capture and leverage the Universityâ™s and its affiliates total travel expenditures with cost effective, innovative solutions for the campus traveler. Other duties and responsibilities include:
Lead strategy and sourcing contract initiatives in the development of contracts for air, hotel, car rental, meeting management, ground transportation and travel insurance programs as well as other assigned procurement commodities in collaboration with key stakeholders. Conducts agreement formation, review and negotiation to ensure best value.
Demonstrate expert in leading complex negotiations.
Direct interaction with management in compliance reporting, travel risks, and customer satisfaction issues.
Serve as primary liaison with all contracted travel service providers.
Manage overall supplier relationships including contracts, performance, reporting of metrics and issue resolution based upon established scorecards.
Manage and administrate the Universityâ™s travel related policies
Develop, implement, and maintain a University-wide communication and customer support strategy that will include the development and support of a robust web site as a resource, training, and marketing tool.
Initiate, advocate, and communicate changes pertaining to travel management.
Monitor, manage and report on any rebates or other revenue sharing sources established.
Represent the University at regional and national professional and collegial conferences, forums, and meetings.
Maintain a deep network of travel industry and peer relationships to stay abreast of emerging trends and risks.
Analyze industry trends.
Manage/troubleshoot customer service issues and assuring compliance with our overall corporate travel program and policies.
Tracking and fielding of all exception requests to the travel policy
Develop a Travel Advisory Council Group that can support travel policy compliance and various travel initiatives to enhance program visibility to campus and disseminate travel information to campus travelers
Possess excellent negotiation skills, evidenced by significant deliverables (cost savings, risk mitigation) resulting from completed negotiations.
Provide excellent analytical skills identifying customer needs and defining best possible solutions.
Benchmark, analyze, monitor and report on travel expenditures and compliance
Escalation point for any service related issues and failures including implementing problem solving management to potential high profile issues by acting with speed while ensuring root cause analysis is conducted and corrective action plan is put in place
Guide employees through day-to-day travel related issues including policy, travel behavior, compliance improvements, cost savings best practices and training on how to best access the travel website and other travel resources.
Manage the Concur Travel online booking tool together with the TMC to ensure traveler profiles are maintained, company settings are correct, functionality needs are reported, and the user experience is kept optimal. Partner with the University Solutions expense team to provide Concur Workshops for employees.
Lead the partnership between the University/Concur expense and IT teams and TMC to ensure Concur/Workday data feed is compatible with the Concur travel module.
Provides guidance to employees about travel requirements including visa, medical, and special conditions.
Strong priority management and attention to detail, including ability to prioritize multiple assignments and deadlines accurately under pressure. Performs daily purchases of commodities and services as assigned and enters procurement data directly into University Procurement systems.
Performs final commitment action for procurements under standard procedures of the University. Is authorized to perform discretionary judgment decisions based upon pricing analysis up to the dollar threshold of $250,000; recommend for award competitive analysis and sole source decisions up to the dollar threshold of $200,000. Procurements made above the dollar threshold of $250,000 will be performed under the direct supervision of the Category Lead.
Excellent oral/written communication skills.
Diligent, flexible, excellent team player.
Compelling and persuasive communicator with excellent interpersonal skills to drive influence and negotiations.
Strong analytic skills to effectively summarize and present based on the needs of the audience.
Education, Experience, and Certifications:
Bachelorâ™s degree required in travel management, business or related concentration
Thorough knowledge of travel industry operations is required.
Five years of corporate travel management, including managing business processes (required)
Three to five years of direct procurement related experience (required)
Report development and analysis, sourcing and negotiating services for travel or a related industry
Expertise and working knowledge of travel industry reservations, bookings, fulfillment and reporting systems including awareness of common travel industry terms, conditions and related contract terminology required.
Considerable skill in managing both business relationship and related contract issues required; expertise and working knowledge of travel industry reservations, bookings, fulfillment and reporting systems including awareness of common travel industry terms, conditions and related contract terminology required.
Resume, Cover Letter, and Reference list
All required documents must be submitted to be considered for this position
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
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Internal Number: JR00462
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