Assistant Vice President for Technology Infrastructure and Application Services
University of the Pacific
February 24, 2018
Assistant Vice President for Technology Infrastructure and Application Services
Department: Pacific Technology Campus: Stockton Posting Number: 201301284P Full or Part Time: Full Time Number of Months: 12 Open Date: 02/14/2018 Open Until Filled: Yes
Position Summary Information Primary Purpose Reporting to the Vice President/CIO and a member of the Technology division executive leadership team, the Assistant Vice President partners with the CIO to lead and develop the Technology Infrastructure and Enterprise Application team(s) in the implementation of cost effective, innovative infrastructure solutions & application development services for the University.
The role is responsible for the secure, timely and efficient transition of Infrastructure and application services into production, and their ongoing operational stability and effectiveness. Ensures the effective evaluation, testing and deployment of changes, and is responsible for the asset management lifecycle of Technology Infrastructure and Enterprise applications at the University. The role will also oversee the design, implementation and monitoring of Technology Infrastructure services, on all campuses, in a manner consistent with industry best practices, meeting or exceeding the expectations of students, faculty, and staff.
Essential Functions 1. Leads the definition of the university's technology Infrastructure landscape within the context of Pacific Technology's service delivery strategy, goals and technology roadmaps.
2. Works with university stakeholders to meet customer needs by understanding their IT Infrastructure and Enterprise application requirements, and by provisioning relevant service offerings & capabilities.
3. Develops and maintains positive relationships with customers and external business partners.
4. Creates, maintains and communicates Technology Infrastructure technology & service standards.
5. Directs the use of Technology Infrastructure activities, processes, and resources to ensure the consistent and effective deployment of new Infrastructure and Enterprise application services, or changes to existing services.
6. Develops business aligned strategies for delivery of Infrastructure technology solutions and services to the University, with Service Level Agreements (SLA's) that strive for maximum availability and uptime.
7. Acts as an innovation enabler and proactively bring forward opportunities and solutions that can drive growth and efficiency.
8. Contributes to, and helps maintain the enterprise systems architecture. Ensures adherence to standards and polices for Infrastructure components, and integration between system, application, and Infrastructure architectures.
9. Drives the rationalization of the University's Technology Infrastructure towards a standardized, and optimized end-state, that is permanently Audit ready and DR ready.
10. Manages the recruitment, development, and retention of an appropriate workforce to meet the Infrastructure and application support & development needs of the University, and to make Pacific Technology a great place to work.
11. Incents and motivates the Infrastructure organization with a clear vision and the consistent recognition of goal achievements.
12. Conducts staff skillset assessments, creates and manages staff development plans, and coordinates training requirements.
13. Develops and maintains the annual operating and capital budgets for Infrastructure consistent within established financial guidelines.
14. Manages costs; conducts near- and long-term financial forecasts to support the University's business goals.
15. Ensures the capacity of IT Infrastructure and Enterprise application support resources to deliver timely, cost effective services, to meet or exceed customer expectations.
16. Maintains appropriate KPIs that track, report upon, and communicate relevant performance and trending metrics.
17. Manages risks that could impact Infrastructure services delivered by Pacific Technology.
18. Ensures the security of the University's network, and deploys appropriate internal and external controls to deliver secure network services.
19. Negotiates with, and manages vendors, outsourcers and contractors to procure IT Infrastructure technology & services and ensures all appropriate vendor contracts serve the University's best interests and that suppliers meet their contractual requirements.
Ten (10) years in overseeing Infrastructure groups; including application development & support teams and as a technical manager in various disciplines.
Five+ years of experience managing teams with interactions across multiple, geographically dispersed sites.
Strong people and management skills to interact with staff, colleagues, cross-functional teams and third parties.
Ability to drive a team culture of quality and personal accountability.
Expertise in vendor contract management and in the management of distributed teams and resources.
Excellent verbal and written communication skills and the ability to work equally well in self-managed and team-based software development projects.
Experience with MS Word, Excel, PowerPoint, MS Project.
Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
Self-starter, who applies individual initiative to get the job done.
Ability to translate business needs into technical requirements.
Clear understanding of IT Infrastructure lifecycle: Architecture, Design and Operations.
Working knowledge of networking, IT security and systems design & development.
Managing technical and non-technical teams, and motivating/incenting them for success.
Physical Requirements The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Ability to lift up to 40 lbs. Physical ability to participate in training sessions, presentations and meetings.
Work Environment/Work Week/ Travel: Work performed during standard business hours. Frequent travel to other campuses.
Valid driver's license required. Incumbent must also be able to meet the University's fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.
Hiring Range Commensurate with experience, exempt Background Check Statement Applicants who are selected as final possible candidates must pass a criminal background check.
AA/EEO Policy Statement University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.
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University of the Pacific is a nationally ranked university with a long tradition of dedicated teaching, small class sizes, practical experience and vibrant residential life. The breathtaking main campus in Stockton, California is home to seven schools and colleges, with more than 80 majors and programs of study. Pacific also has the McGeorge School of Law in Sacramento and the Arthur A. Dugoni School of Dentistry in San Francisco. Total university enrollment is nearly 7,000, with 3,757 undergraduates in an average class size of 19 and a student/faculty ratio of 14:1. Eighty-seven percent of students come from California, with 35 other states and 25 foreign countries also represented. Explore University of the Pacific www.pacific.edu