Dunwoody is in search of an Academic Support Technician who will be responsible for working with the Academic Computing & Instructional Technology Services team and in close collaboration with the academic deans and managers as well as other academic leadership. As a member of our Information Technology department, you will assist in providing vision, leadership, direction, and planning for academic computing and instructional technology. You will serve as an advocate for the development and use of information technology in support of classroom instruction and educational technology.
Provides assistance to faculty and students by incorporating information technology in courses and research
Assists faculty in developing web resources, incorporating web resources in classes, and assists in developing effective classroom technology strategies.
Provides information technology support and training to faculty and students on campus network system.
Manages procurement and distribution of software application for academic computing and faculty access
Oversees the administration and maintenance of centrally supported instructional applications, and computer equipment on-campus
Provides project management support for implementation of information technology projects and initiatives related to academic computing and instructional technology services unit.
Assists in evaluating and approving purchases of information technology supporting academic programs.
Assists in maintaining standards, policies and procedures, related to instructional technology and academic computing
Assists in developing and implementing the information technology strategic and tactical plans
Advises faculty and academic administration on technology planning, policy development and implementation
Manage the Classroom Support
Assist with the planning and control of the IT operational and capital budgets
Participate in negotiations with vendors, outsourcers, and contractors to secure hardware, software, support, and other professional services
Assists the Manager in the development of IT infrastructure strategy and long term planning based on institutional objectives
Assist in establishing and implementing change management procedures
Manage documentation of IT standard operating procedures and network/system diagrams for the institution
Collaborate with rest of IT staff to enhance IT services for the Dunwoody community
Contribute to Dunwoody College of Technology team effort by accomplishing other duties as assigned by the CIO
Establish a working knowledge of all other department functions as backup for absences and vacancies.
Strategic Skills: Has the functional and technical knowledge and skills to do the job at a high level. Makes good decisions. Provides sound advice and problem solution. Provides honest and in-depth analysis on problems and issues. Effectively presents creative ideas of others. Has good judgment about which creative ideas and suggestions will work.
Operating Skills: Makes decisions in a timely manner. Provides challenging and stretching tasks and assignments. Holds frequent development discussions. Provides individuals information so that they can make accurate decisions; is timely with information. Clearly assigns responsibility for tasks and decisions. Sets clear objectives and measures. Monitors process, progress, and results. Is committed to continuous improvement through empowerment and management by data. Creates a learning environment leading to the most efficient and effective work processes.
Courage: Has difficult conversations as necessary. Provides current, direct, complete, and “actionable” positive and corrective feedback to others.
Energy and Drive: Is action oriented and full of energy for challenging tasks/issues. Not fearful of acting with a minimum of planning. Is constantly and consistently one of the top performers. Steadfastly pushes self and others for results.
Organizational Positioning Skills: Can maneuver through complex situations effectively and quietly. Is sensitive to how people and organizations function. Anticipates where the land mines are and plans his/her approach accordingly.
Personal/Interpersonal Skills: Relates well to all kinds of people. Builds constructive and effective relationships. Is dedicated to meeting the expectations and requirements of internal and external customers. Supports equal and fair treatment and opportunity for all. Treats direct reports equitably. Creates a climate in which people want to do their best. Communicates a compelling and inspired vision or sense of core purpose. Adheres to Dunwoody’s core values. Is widely trusted - Keeps confidences and admits mistakes. Practices attentive and active listening. Is personally committed to and actively works to continuously improve him/herself.
Bachelor’s degree in information technology or related field is required.
A minimum of 5 years IT experience.
Ability to communicate well with diverse user groups.
Proven ability to lead and develop staff, provide career planning, development, and performance feedback to staff.
Working knowledge of various client server applications and database applications including SQL.
Ability to work 40 hours per week.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
About Dunwoody College of Technology
Founded in 1914, Dunwoody College of Technology is a private, not-for-profit, endowed institution of higher education. It is one of the few institutions of its kind in the nation, and has been a champion of applied education throughout its history. Its mission is to provide students with a high-quality technical education that result in an immediate job and a fulfilling career.
Located in the Lowry Hill neighborhood next to downtown Minneapolis, Dunwoody College offers bachelor’s and associate’s degrees in a variety of technical fields. The College maintains strong ties to local business and industry and values a diverse faculty, support staff, and student body and their unique contributions to an inclusive Dunwoody community. As articulated by our founder William Hood Dunwoody, the College's vision is to provide "for all time" a place where people of diverse backgrounds receive learning opportunities that prepare them for "the better performance of life's duties."