The Pharmacy System Manager of Automation and Informatics has oversight for pharmacy automation and informatics for production, distribution, and inventory systems for the five-hospital health-system. This manager leads a team of a technician manager and technicians that work as subject matter experts for these areas. This individual’s team assumes responsibility and accountability of implementing, updating, assessing and coordinating automation use and technology across the health-system. The manager works cohesively with other managers in operational areas to ensure the safe, effective and timely mediation use in a consistent and reliable manner for patients. This manager also works on health-system dashboards for productivity and safety performance metrics with automation and informatics.

Other Responsibilities include:

• Oversees daily operations of technical systems and interfaces that supports pharmacy distribution and production operations
• Advance the vision of technology in the Health-System; collaborate with automation vendors as strategic partners to innovate a fully automated medication use process
• Directs the activities of staff who work within Automation Team
• Collaborate with Project Management Office team to lead implementations of automation technology that align with Health-System and department strategic plans
• Facilitate communication between the Department of Pharmacy and Information Technology Department
• Coordinates with members of the supply chain and finance teams to ensure comprehensive use of technical systems to optimize inventory management and billing integrity
• Works closely with the Pharmacy Information Systems team and nursing leadership to ensure pharmacy distribution systems are optimized and properly maintained
• Assists in the recruitment and retention of competent Pharmacists, Pharmacy Technicians and Pharmacy Interns
• Performs personnel performance evaluations and implements performance improvement and corrective action plans when necessary
• Facilitates and supports staff, resident and student training experiences and competency assessments
• Develops and enforces policies and procedures and ensures they are updated, understood and followed by staff in coordination with other members of the management team
• Maintains an emphasis on ongoing quality, safety and productivity initiatives
• Maintains effective communication with his/her staff, other members of the administrative and leadership teams, colleagues throughout the Department of Pharmacy, and other institutional departments
• Assumes other responsibilities in the management of the department as delegated by the Director of Pharmacy for Acute Care Services and Chief Pharmacy Officer

The Pharmacy System Manager of Automation and Informatics reports to the Director of Pharmacy of Acute Care Services and works closely with other operations and clinical managers to advance pharmacy practice and patient care services throughout the institution. This manager will also work with the Chief Pharmacy Officer and the pharmacy leadership team in the development of goals for the department and work with other managers and colleagues throughout Wake Forest Baptist Health to facilitate the accomplishment of these goals.