Join a growing, collegial department of motivated IT professionals; great facilities, team environment, exceptional resources. Serve as IT Support Manager for Faculty and Academic Computing. Report to Associate CIO and participate fully in all aspects of the IT Support Team. 40 hr/wk schedule. When necessary, work extended hours and occasional weekends; vacation may not be taken in August/September.
Provide instructional, research, desktop and application support and training. Provide technical expertise for Office 365/One Drive; Canvas; Panopto; DropBox; Zoom; Windows 10; Mac OS; Dell and Apple systems. Support instructional and research technology projects and programs, including solutions for conferencing, flipped teaching, online course development. Lead implementation of various initiatives, including: -Focused Support: Analyze and improve workflows and business processes. -Digital First: Implement methods for sharing data and eliminate need for printing. -Secure Desktop: Improve adoption of security and privacy procedures/programs. -Work Anywhere: Support, update and maintain various work remote/travel solutions, equipment and resources.
Internal Number: 35501
About University of Pennsylvania
Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class of 2015 is the most talented and diverse in Penn's history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.