The Director, IT Infrastructure supports the Senior Director of IT/Deputy CIO and is responsible for the overall IT systems administration needs of the Feinberg School of Medicine, serving 36 departments, centers and institutes as well as central administration. The Director must interpret and develop both the technical and business function of operations. In addition, the role provides performance expertise to information systems end users. The Director evaluates and enhances work flow, and supports metrics and project management. The position oversees new and existing contracts, and assists in vendor negotiations. The Director also assists in the development of budget. The role requires deep functional and operational knowledge of systems administration.
1. Establish and maintain standard operating procedures. Adhere to and enhance quality standards and delivery methodologies by routinely reviewing procedures and support need metrics. Utilize metrics to develop performance goals and outline plan to mark milestones. (Approx. 30%)
2. In collaboration with the Senior Director, identify the strategic mission of Feinberg Information Systems. Manage the implementation of the strategy across the systems administration services unit. (Approx. 25%)
3. Review, develop and implement an organizational structure to meet the infrastructure support needs of Feinberg. Identify processes to manage the demands of departments, centers and institutes. Work collaboratively with chairs, administrators and other key personnel to fulfill all requirements. In conjunction with NUIT and Northwestern Medicine partners, develop and implement best practices for server maintenance, security requirements and systems controls. (Approx. 15%)
4. Represent Feinberg on committees, or designate appropriate staff to participate. Gather and analyze performance data, and develop and implement changes and/or enhancements based on analysis. Support management team in policy implementation, providing guidance and direction specific to the needs of infrastructure, but also in relation to other areas of central information technology. (Approx. 15%)
5. Participate in the annual budget planning process, creating the annual budget for school infrastructure services, and recommending strategic financial allocation. Responsible for financial management of IT infrastructure budget, monitoring performance and accountable to Senior Director for financial performance and decisions. (Approx. 10%)
6. Other duties as assigned
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as computer science, information technology, or related; OR appropriate combination of education and experience.
7 to 10 years' supervisory work experience in a professional systems administration environment in customer support, in a medical center, or higher education administration or similar is required.
Excellent communication skills (both written and oral), accompanied by a pleasant personality, positive attitude, and the willingness to work with and help others.
Customer service experience required, with a proven ability to manage difficult situations and/or challenging customers.
Experience with budgeting & financial management.
Highly motivated, results oriented.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 30559
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.