The System Solutions Engineer will be responsible for providing exceptional proactive customer service and technical support for Kramer customers throughout the upper Midwest. Areas of focus include pre-sales training, solution design support, and post-sales support including trouble-shooting hardware and software issues, helping customer with integration and setup of equipment, evaluating customer concerns, and resolving technical issues. The optimal candidate will also support in driving product demand creation that will be delivered through the Pro AV and IT extensive network of resellers.
The successful candidate will have demonstrated the ability to identify, develop, and manage strategic technical relationships and opportunities within the Pro AV reseller channel and with the consultant arena. Candidate will exhibit rigorous strategic thinking around building such relationships, but with clear execution strength and technical skills. Candidate is an aggressive self-starter and possesses the organizational skills to leverage resources from the corporate staff as needed. Candidate will need a strong understanding of the Professional A/V, Networking, Streaming, and IT value chains. The successful candidate will have a minimum of 5+ years of technical / field sales engineering experience with a focus on managing high level, complex client relationships from the supply chain down to the end user. An extensive technical background is required.
Special attention will be paid to applicants that are successful and have exceeded in the following areas:
Key AV and IT Industry Knowledge and Experience
Solid Channel and Consultant Relationships in Place
Analytical and Sound Judgment
Integrity and Credibility
Specific Skills & Qualifications:
CTS or CTS-D Certifications preferred
Knowledge and understanding of AV integration services and practices
Understanding of AV Room Control Systems including serial and IP communications
Ability to read and interpret project Floor Plans and System Flow line drawings
Sharing ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, manage)
Strong ability to develop manufacturer's representative, distributor, reseller, and consultant relationships through interpersonal communications
Strong organizational, time management, problem solving, and multitasking skills
Excellent oral and written communication skills
Specific Responsibilities Include:
Ability to travel regionally up to 70%
Review project designs and recommend appropriate Kramer product solutions
Provide quality technical support service to establish long-term customer relationships
Preparing and conducting technical / product presentations and demonstrations
Participating in trade shows by representing Kramer and sharing information on products and services
Providing feedback to marketing and product management teams for future product enhancements
Telecommuting is allowed.
About Kramer Electronics USA
Since 1981, Kramer has passionately served Pro AV customers on six continents with innovative solutions powered by cutting-edge cloud technologies, advanced software applications and industry-leading hardware. Kramer offers an extensive and innovative pro AV portfolio of solutions for Corporate, Education, Houses of Worship, Government, Live Events, Healthcare, and more.