Assistant Director of Administrative Information Systems
California College of the Arts
April 10, 2018
Assistant Director of Administrative Information Systems California College of the Arts
California College of the Arts department of Education Technology Services (ETS) invites applicants to apply to the Assistant Director of Administrative Information Systems (AIS) position. Reporting to the Director of Administrative Information Systems, the Assistant Director of Administrative Information Systems is responsible for overseeing operational support for various on-premise legacy systems and cloud based solutions. The key operational systems supported include, but is not limited to Workday, Salesforce, Symplicity, Ellucian's Colleague, Blackbaud Raiser's Edge and Hyland's ImageNow.
The Assistant Director will be responsible for transitioning, managing and supporting current legacy systems while promoting the effective use of people, technology, best practices and technology trends. Partner with constituents by collecting stakeholders business requirements and workflows to ensure that technology improvements are aligned with ETS' mission.
Proactively partner with functional operational leads across the college and information technology offices to identify opportunities for business process improvement through better leverage or enhancement of existing systems. Contribute to the continuous improvement of Workday processes and share best practices. Manage external vendors and manage the internal communications regarding status and features being delivered.
We are in the process of a multi-year campus wide system implementation from Ellucian's Colleague to Workday. Other systems supported include, but is not limited to Salesforce, Symplicity and Teamwork Desk. The Assistant Director of AIS will gain a working knowledge of internal, departmental workflows and provide recommendations to best support the end user adoption.
40% of Time: Provide operational support for functional teams. Identify and resolve issues, serve as Named Support contact. Capture business and functional units requirements.Understand and articulate business requirements to vendors, stakeholders and ETS team members. Research, design and configure new features and enhancements for functional units. Ensure that AIS's internal knowledge base documentation is kept up to date by working with the AIS team members ( Enterprise Analysts (4) & Enterprise Project Assistant).
30% of Time: Works closely with the AIS Director in department oversight, planning, and providing leadership in operations for the college, this includes but is not limited to all aspects of systems and applications administration, performance, reliability, capacity planning, and customer service for the department. Also included are software implementations, upgrades, patches, licensing audit, invoice management, security, performance management, and ongoing maintenance, in addition to assisting in establishing and maintaining departmental standards, policies, and procedures.
25% of Time: Responsible for operational support and maintenance, project management and strategic planning of AIS'enterprise systems, and all associated functions and services. Establishes and manages project schedules and budgets, plans resource requirements, anticipates and manages risk and potential problems, facilitates project status meetings, and provides reports to Workday Operations Advisory, CIO Leadership et al key stakeholders. Prepares scope of work and bid specifications for projects contracted to outside vendors.
5% of Time: Performs additional duties as required.
Bachelor's Degree in a related field.
Five (5) years of Enterprise Information Technology management and support experience, of which at least two (2) years was in a supervisory capacity, or an equivalent combination of education and experience are acceptable. Must have demonstrated experience in Workdaysystem.
Broad operation knowledge of Enterprise IT Support: Including integrated (ERP) Student Information System; Financial Aid; and Finance, Human Resources Information Systems and Advancement.
Experience with capacity planning.
Experience in higher education a plus.
Location San Francisco
Application Instructions Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF. If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions.
Application Deadline For staff positions, screening begins immediately and continues until the position is filled.
EEO Statement As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education.
We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability.
California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.
Questions? Please address any questions to email@example.com.
Founded in 1907, California College of the Arts (CCA) is an independent art college with 21 undergraduate programs in architecture, design, fine arts, visual studies, and writing. The college also has graduate programs in architecture, comics, curatorial practice, design, design strategy, film, fine arts, visual and critical studies, and writing. Through these programs, the college has created a dynamic and interdisciplinary environment. Diverse cultural perspectives enrich the CCA community and the college believes that continuing to expand the horizons of the students and faculty is essential to achieving its educational objectives. With campuses in Oakland and San Francisco, CCA currently enrolls 1,950 full-time students.