Qualifications:

1. Bachelor’s Degree or equivalent certifications preferred, with proven work experience in information technology operations and support within a large networked environment with both Windows and Mac computers serving over 1,000 workstations.
2. Understanding of good customer service principles and ability to maintain a positive attitude within a diverse learning community.
3. Knowledge of Windows and Mac operating systems, and the Microsoft Office suite.
4. Knowledge of networked systems, print servers, and file servers.
5. Knowledgeable in Active Directory administration, navigation, and basic usage.
6. Understanding of Windows Server environments and basic server management.
7. Knowledge of computer hardware types, concepts, and processes for information technology management.
8. Experience with first line of support troubleshooting and problem escalation procedures.
9. Ability to supervise and motivate subordinates to work effectively, including assigning work according to the nature of the task, the capabilities of the staff, and available resources.
10. Exceptional verbal and written communication skills and ability to follow oral and written instructions.
11. Ability to multi-task and be flexible with assigned work schedule.
12. Ability to work in a team environment, presenting a professional image and commanding the respect of peers, staff, and students.
13. Strong initiative, detail orientation, ability to interpret problems and decision-making skills.
14. Ability to adjust to changing situations to solve emergencies issues.
15. Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board (CORI) as well as a completed background check satisfactory to the university.
16. Ability to perform the above duties with or without reasonable accommodations.
17. Current and valid motor vehicle driver’s license.