Join our award-winning team at University of Washington Medical Center (UWMC). Among the top dozen medical centers in the United States as rated by U.S. News & World Report "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UWMC Transplant Services has an outstanding opportunity for a full-time day shift Program Coordinator. This individual will coordinate multiple functions of a specialized program: Interstitial Lung Disease Center. This position serves under general directions of multidisciplinary team, and performs work using knowledge and experience specific to the Interstitial Lung Disease Center. Independently, advises patients, family members, staff, providers, and the public regarding program content and care protocols. Functions as expert for interstitial lung disease area, identifying process improvements, recommending solutions. Monitors specific program budgets and coordinates purchases from various vendors, monitors inventory, processes deposits, receipts. Provides support services such as, managing the physician director's schedule, communication with key national agency directors, as well as coordinating client appointments/ complex testing procedures for ILD, and managing participants long term program involvement. This position is responsible for excellent customer service to patients and other team members and requires extensive involvement with members, staff and physicians in carrying out interstitial lung disease center activities by coordinating consistent with program goals and protocols.
Primary Job Responsibilities:
Facilitate on-going programmatic assessment, maintenance and development of routines, standards and goals:
Assess processes,communicate observations, concerns and ideas to the Treatment Team in a timely and professional manner to maintain high standards of patient care.
Assist physicians and nursing staff maintain systems to safely manage patients,
Update demographic information and scheduling required tests and appointments.
Develop correspondence to communicate common patient issues that involve compliance and continuity of care.
Participate in the preparation and maintenance of data for Pulmonary Foundation Database
Ensure that required information on each patient is entered into program database to monitor clinical outcomes.
Support ILD Center activities:
Prepare and maintain director schedules, as well as coordinates travel/conference and other activities.
Accompany patients between service areas to facilitate continuity of care, in particular, hospital admissions.
Monitor Pulmonary Fibrosis Foundation budgets, submits receipts, deposits payments and interfaces with and collects data for grant proposals.
Act as program representative with foundations and patient groups to arrange program functions and events.
Interact with many outside agencies, both national and international.
Attend monthly ILD care meetings and other meetings as required.
Work with nurses, physicians, program coordinators, patient services specialists, medical assistants, patient care coordinators and other departmental staff members on various projects.
Generate specific reports as requested by physicians and nursing staff.
Coordinate and schedule extensive diagnostic tests necessary for evaluation and coordinate continuum of care for interstitial lung disease patients:
Report patient concerns to MD/RN regarding their medical, social, financial, psychological or cultural needs as it relates to the planning, personal comfort, or safety of the planned test or procedure.
Interact with patient to discuss itinerary of the diagnostic tests, pre-test patient preparation instructions, and answer questions.
Order interpreter and translation of correspondence as needed.
Interacts with physicians and nurses to schedule all diagnostic tests as ordered by physicians in a timely manner.
Coordinate scheduled diagnostic tests with clinic visit appointments when possible but, per protocol, does not delay radiology or laboratory testing based on clinic appointment availability.
Responsible for continuum of care steps preceding and following initial appointment: requesting and ensuring timely receipt of outside records using EHealth; test, procedure and appointment scheduling; outgoing referrals and coordination of care with PCP/pulmonologists' offices, and completion of missing outside provider documentation.
Contact various departments to schedule program tests; complete necessary requisitions and consult at UWMC and/or outside facilities.
Prepare schedule for diagnostic tests and clinic, and correspond with patients to provide necessary program instructions.
Coordinate the receipt of requirements: patient forms, medical records, lab and diagnostic results from UWMC, primary care physicians' offices, pulmonologists' offices and other medical facilities.
Receive outside laboratory results on interstitial lung disease patients undergoing serial laboratory monitoring per their treatment plan.
Ensure these results are delivered to MD/RN3 to recommend next phase of care to coordinate.
Facilitate getting a copy to RN for review as a back up in MD's absence.
In preparation for return clinic visits, ensure recent lab work, radiology results, and pathology reports are completed and available.
File requisitions (radiological and procedural) in tickler file.
Follow up to ensure the exams are completed or rescheduled if necessary.
Notify MD/RN of unusual delays in the completion of exams.
As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.
Desired: Ability to effectively communicate in English, both verbally and in writing; computer knowledge including Microsoft Office, data entry experience, and proficiency in word processing; ability to work effectively in a multi-disciplinary team environment; and excellent interpersonal skills and customer service skills.
Demonstrated skills and experience in coordinating patient complex appointment scheduling or other applicable experience. Must be a flexible multi-tasker who can prioritize on a daily basis to meet patient needs and program deadlines. Prefer candidates with experience working with Interstitial Disease Superior telephone and service-oriented communication skills.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.