A large Retina practice with five locations in upstate South Carolina has a rewarding opportunity. The practice is searching for an experienced medical professional who is a natural leader to serve as the Director of Clinical Operations, a key member of the practice’s’ leadership team. The practice is built on a foundation of continuous process improvement, teamwork and compassion for all patients. This person would be accountable for ensuring positive patient experiences, compliance with quality reporting, clinical human resource management and efficient clinical workflows at each practice location.
In this role, you will naturally develop into the go-to person for the Physicians throughout the clinical space, figuring out how to get things done, even if you’ve never done them before. You should be resourceful, self-sufficient, and scrappy, with the drive to own a complicated task from start to finish while managing 25+ employees. The right candidate will be passionate about what they do, how they do it, and when they do it which requires excellent time management and the ability to prioritize. You should be energetic, enthusiastic and professional, with an innate ability to lead and motivate any employee.
If you are driven to deliver high level, high quality results, and you want to be part of an upbeat team and support a successful practice that is doing the same, this could be the perfect position for you.
EDUCATION AND/OR EXPERIENCE
High School Diploma or equivalent required, Associates Degree, Bachelor’s degree or Clinical Training Program highly preferred. COA certification is preferred.
Minimum of five years to seven years of experience, serving in a management role, with increasing responsibility and accountability throughout. Experience must be inclusive of a multi-clinician, multi-location medical practice.
Minimum of three years of patient care experience is required
KNOWLEDGE, SKILLS, AND ABILITIES
Leadership experience in a fast-paced clinical setting, preferably an Ophthalmology practice
Experience working and communicating directly with physician partners
Ability to think proactively and logically in order to troubleshoot, analyze situations and data, draw valid conclusions and make appropriate recommendations and decisions that lead to the practice’s continuous success
Experience with lean methodologies, specific to change management and efficient practice management
Knowledge of medical practice management topics, inclusive of, but not limited to: Patient throughput, quality reporting, supply chain management
Ability to make independent decisions and delegate responsibility and duties
Ability to read and interpret documents such as professional journals, safety rules, operating and maintenance instructions, procedure manuals, and government regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions; must be able to relate to and work with patient population and other managers
Proficient computer skills, including working knowledge of Microsoft Office Suite, e-mail systems, practice’s EHR, and web based programs
Ability to prioritize work and handle multiple tasks simultaneously
FUNCTIONS AND RESPONSIBILITIES
Supervise all clinical staff members, across all practice locations
Accountable for clinical staff resource allocation / scheduling
Cooperatively monitor staff and physician documentation and coding for insurance and CMS compliance with billing team and Practice Administrator
Develop and implement clinical and triage protocols. Commits to a focus on continuous improvement of current workflow processes and procedures, develops additional efficient and cost-effective operational workflows where necessary
Responsible for record of CEU’s, assuring that certification of technicians is achieved and maintained
Integrates technology into the practice strategically, ensures alignment of People, Process and Technology
Develops consistent training approach and educational tools as needed
Responds to patient calls, letters and other correspondence as appropriate and as directed by Practice Administrator
Maintains tracking system for all technicians concerning COA testing, home study, etc., assuring that all technicians have necessary material for certification and expected dates of completion
Human Resources Management:
Assesses current and future clinical staffing needs based on organizational goals
Accountable for accurate records and files pertaining to direct reports: manages time reporting and other changes affecting payroll, maintains personnel records
Ensures quality of work performed by direct reports in area(s) of responsibility
Follows established HR guidelines as designed and directed by practice; duties to include:
Interviews, hires, and orients direct reports utilizing all support tools provided by practice
Develops performance standards and completes regular performance evaluations on a timely basis
Manages applicable issues and resolves grievances
Establishes consistent clinical leadership presence throughout satellite locations
Reviews current literature and attends training sessions, seminars and conferences to keep informed of new developments in the field
Performs Ophthalmic technician duties when coverage is needed
Performs other related duties and responsibilities as directed