Reporting to the Director of Client Services (DCS), the Mac Desktop Coordinator serves as a member of the Client Services team, which provides technical support and assistance to the MassArt community for the Technology Department. The Mac Desktop Coordinator is primarily responsible for the deployment and management of Mac endpoint systems using JAMF Pro (formerly JAMF Casper). The Mac Desktop Coordinator also assists with troubleshooting, tasks, projects, initiatives and other activities at the discretion of the DCS or Chief Information Officer (CIO), as required.
The Mac Desktop Coordinator assists the DCS with the architecture and development of the infrastructure, policies, tools and processes required to deploy and manage desktops and devices, and to ensure compliance with internal College policy, government regulations, and best practices. The Mac Desktop Coordinator assumes responsibility for the implementation, documentation and management of that infrastructure. The Mac Desktop Coordinator also works closely with colleagues in the Technology department, and in academic and administrative areas across the College, to facilitate productivity and a better user experience for all members of the College community.
The Mac Desktop Coordinator also serves as a backup to the Windows Desktop Coordinator, and other members of the or Technology Department, to cover leaves or absences, as required. While this position is primarily focused on Mac deployment and management, the incumbent will be required to cross-train with other staff, or undergo additional training, to be able to support other operating systems, software, systems, devices, and services at the discretion of the DCSand the CIO.
.Demonstrated experience deploying, configuring, updating and troubleshooting Apple Mac OS X and iOS hardware and software in a mixed computing environment, in a corporate, educational, or non-profit setting. 2. Demonstrated experience creating and distributing system images, software, and updates via JAMF Pro (formerly JAMF Casper) fro Mac OS X and iOS computers and devices. 3. Demonstrated experience planning and implementing large-scale deployments of hardware, software and configuration. 4. Combination of academic and practical experience, and interpersonal skills, required to fulfill the duties and responsibilities of the position in a professional manner. 5. Ability to multi-task and prioritize information effectively, work individually as well as a member of a team, adapt to a changing work environment, and demonstrate a willingness to learn new skills. 6. Ability to successfully complete assigned tasks without direct supervision. 7. Sufficient mobility to perform duties in small spaces involving crouching, stooping, kneeling and physical ability to perform tasks requiring physical strength to lift 30-45 lbs.