Rollins, Inc. is a global consumer and commercial service company. Through our subsidiaries, we provide the most accurate, comprehensive and efficient pest management services for both residential and commercial customers. The Rollins Support Center (RSC) helps to support our family of companies. The Procurement Services Analyst provides and facilitates support from Procurement to operations and RSC, associated with the Ariba procure-to-pay (P2P) environment including ordering, expediting, and resolving issues associated with procuring goods and services within the P2P system. This is an operational role requiring strong customer service skills, accounts payable processing, project management, planning and communication skills with the ability to multi-task and operate flexibly within demanding time frames. Must be able to see problems in their entirety, recognize interdependencies and sort through issues to solve problems. A strong analytical and problem solving ability is needed to work with data and issues. Needs to be extremely well organized, pay attention to detail and follow up well to deliver results in a timely manner, while ensuring continuity of supply. Be clear and accurate in providing information to internal stakeholders, internal partners and suppliers, both verbal and written.
What’s In It for You?
Challenging position with a very stable and reputable company
Benefits (Medical, Dental, Vision, etc.) with 100% preventative
Free Health advocate that offers personalized assistance
Retirement Benefits (401k, Stock Purchase)
Tuition Reimbursement and Scholarship for Children
Identity Theft Protections, Pet Insurance and other Discount Programs, etc.
Duties and Responsibilities:
Responds to customers regarding order status, returns, new orders, or other related inquires.
Manage receiving/invoice discrepancies for P2P so that invoices can be paid in a timely fashion Provide customer service to Field Operations and RSC to include research/follow up, tracking/checking order status and handling of returns to suppliers for RSC or field locations (daily). Provide training as necessary.
Manage and act as gate-keeper for the Help Desk queue for Procurement inquiries.
Approve and edit orders in the Ariba Procure-to-Pay system.
Upload price changes as-needed into the P2P system.
Other duties as assigned by Manager.
Highly customer service focused with strong analytical skills.
Excellent organizational and interpersonal skills.
Detail oriented, with strong administrative skills.
Strong written and oral communication skills.
Ability to identify root-cause issues and resolve with long-term solutions, with an emphasis on automation.
Enjoys supporting operations, working on a number of issues simultaneously, within demanding time frames.
Can easily prioritize and make the customer feel like they are number one.
Working knowledge of Ariba and JDE software as it relates to requisition, purchase order, receipts and invoice reconciliation modules.
Thorough understanding of Accounts Payable processes and procedures.
Working knowledge of Microsoft Office Suite (Word/Excel/PowerPoint).
Education: Bachelors Degree in procurement, supply chain management, business or operations or equivalent work experience.
Experience: 3-5 years of experience in Procurement, with an emphasis in operations support, and working closely with Accounting. Hands on experience with Ariba’s Procure-to-Pay system.
Internal Number: 1322067
About Rollins, Inc.
Rollins, Inc. is a premier global consumer and commercial services company. Rollins is a company with financial stability who’s been around for more than 100 years. Through its wholly owned subsidiaries, Orkin LLC., HomeTeam Pest Defense, Orkin Canada, Western Pest Services, Critter Control, Inc., The Industrial Fumigant Company, TruTech LLC., Rollins Australia, Waltham Services LLC., PermaTreat, and Crane Pest Control, we provide the most accurate, comprehensive and efficient pest management services for the hospitality, food services, industrial, retail and institutional markets to over 2.0 million customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa, Mexico and Australia from over 700 locations.