The Logistics Manager develops and accelerates implementation of Strategic, Operational and Financial plans for the Transportation organization in alignment with the overall company objectives by driving customer profitability by creating visibility and solutions to customer needs and lead opportunities to drive costs down. This role will source Transportation and Logistics across Yogi Product lines, domestically and internationally by using a blend of intuition, knowledge and fact-based analysis to develop and execute an international transportation strategy that enhances East West Tea’s overall ability to serve customers and optimize the customer order to delivery; reducing costs and improving services.
Key Areas of Responsibilities
Determine the appropriate mode and carrier (LTL, TL, Intermodal, small parcel) for inbound and outbound shipments to provide transportation services through a review of factors such as possession of regulatory authority, financial stability, performance history and reputation, and amount and type of equipment operated
Identify qualified carriers and from those, select the optimal number of carriers to provide service based on cost, local and regional capacities and customer service capabilities
Negotiate service agreements/contracts with carriers to provide service, price, equipment requirements, and customer service and pick-up and delivery schedules in order to assure cost effective services
Create carrier scorecards, required actions, metrics and other tools needed to monitor progress (reviewing delivery results against schedules and customer specifications, cost, billing accuracy and freight loss and damage) to establish goals and KPI results.
Interface with customers, vendors, and internal stakeholders to optimize transportation rates and services, including but not limited to: sales, customer service, warehouse and planning.
Maintain relationships with offsite carriers, warehouses and 3rd party logistic providers.
Maintain on time delivery to customers.
Examine transportation industry service and cost trends in order to develop strategic plans for improving transportation services efficiencies while mitigating cost escalation
Manage freight claims process and customer chargebacks to ensure timely and satisfactory resolution
Connect and collaborate with all functions across the customer including demand planning, customer service, finance, IT, sales, supply chain and customer marketing to ensure alignment on key initiative.
Negotiate effectively with logistics and transportation vendors, inside and outside the US
Collaborate with and gain buy-in from appropriate levels of the organization regarding logistics decisions and cost optimization projects
Manipulate, analyze and present data from multiple sources and across various formats
Accurately assess industry/market changes and implement mitigation strategies to reduce impact to business and/or customer satisfaction
Work independently with little direct supervision
Support company compliance with GMP’s and CFR Part 111 Dietary Supplement Regulations especially relating specifically to finished goods material handling
Think analytically, problem solve and have a solutions oriented approach
Communicate effectively with all levels of the organization
Build trust, relationships and work collaboratively at all levels
Be detail oriented in work performance
Make decisions at stated level of authority
Adapt and manage in changing environments
Influence others and Courage to hold the line when necessary
Ability to teach and communicate the “whys” of regulations and guidelines
MS Office Suite (strong MS Excel and PPT skills required), ERP, Performance Management systems, Transportation Management Systems
Work is primarily done in an office setting
Frequent warehouse environment exposure which includes noise, dust, forklifts, and fluctuations in temperature
Knowledge & Experience:
5 years’ experience in Logistics and transportation industry
Previous direct responsibility for total P&L (including freight)
Experience involving International Transportation and knowledge of customs and export related documents
5 years Transportation Management System experience ; preferred implementation experience
Practical knowledge of industry/market trends in sourcing and procurement of fuel and mode options, especially truckload, less than truckload and intermodal
Proficient understanding of current Federal, State and International Transportation regulations
Demonstrated knowledge of transportation industry pricing standards, tariffs, Incoterms, NAFTA, freight industry rate structures and billing systems.
Stand, walk, climb stairs
Sitting at work stations for extended periods of time
Additional Salary Information: This position qualifies for all company benefits, including annual bonuses, exceptional health, dental, vision and alternative care, life and disability insurance. Retirement benefits, paid time off and company paid gym memberships as well as options for supplemental insurance and flexible spending accounts available.
About East West Tea Company - Yogi Tea
At Yogi we believe the purpose of business is to serve. Our company was founded on that belief and uses service as its guiding principle: “Feel Good, Be Good, Do Good.” We are committed to providing healthy, natural teas that are accessible to as many people as possible. With more than 40 years of experience, we strive to support the health and well-being of our consumers by incorporating the highest-quality natural and organic ingredients in our teas.
The Yogi collection of herbal supplement teas is made up of 60 delicious varieties of green, herbal and black teas that are rich in both flavor and healthful purpose. Our teas can be found in stores nationwide including Whole Foods Market, Target and Safeway, as well as online.
It is the strength of our people and our guiding principle that have contributed to Yogi’s leadership and continued success in the natural tea category.
We have just moved into our brand new 187,000 square foot building in Eugene, Oregon. We believe this to be the first LEED certified tea manufacturing facility in the World. We are very excited to finally bring all U.S. locations (raw materials, manufacturing and finished goods) together, under one roof. The state of the art facility is home base for the Company’s U.S. based operations.