Drug Information, Informatics, Management/Leadership, Medication Use Safety
Director, Performance Optimization & Services
The Director of Performance Optimization and Services will develop medication management strategies with the current and prospective Omnicell customer base to optimize inventory management, meet regulatory requirements, and improve patient outcomes across their health system by providing appropriate supply chain methodologies, data science expertise, benchmarking and planning to ensure their success. The individual is responsible for defining, developing and delivering expert consultative services and solutions in the area of medication management that allows customers to deploy enterprise software, processes and supporting infrastructure to realize the full potential value of Omnicell’s medication management platform. Leads the Command Center and is responsible for monitoring, configuring and supporting the Performance Center’s global infrastructure.
Sales Support: Provide consultation to convey the vision for Performance Center’s medication management services and articulate its unique value proposition
Planning and Implementation: Guide new customers on the setup and optimization of medication logistics solutions, including support on design and implementation of processes and infrastructure within the Health System related to pharmacy operations
Command Center: Lead a team of customer-facing specialists who support health system
Execution: Assist existing customers with ongoing optimization of their medication logistics management processes to ensure system-level goals are met
Sustainability: Lead development and commercialization of medication logistic management benchmarking, best practices and other services to ensure customer realizes the full value of their investment over the long-term
To accomplish this, the Director must be a highly experienced, motivated individual with a proven record of achievement in helping customers realize success in healthcare supply chain inventory optimization that can be extended into the pharmacy. This includes the ability to shape solutions to address customer issues, collaborate with sales and marketing in positioning solutions, write and present scope of work documents, develop and manage the delivery of services, and build strong client loyalty and relationships.
Required Knowledge and Skills:
Ability to work collaboratively with customers and drive consensus at both a strategic and operational level to enable the full value of solutions across the health system.
Ability to develop and credibly deliver executive-level presentations regarding medication management strategies and logistics management.
Ability to develop content and processes delivered into repeatable, extensible offerings for customers.
Ability to operationalize medication management best practices to ensure consistent and sustainable results for the customer using the solution.
Comfort managing multiple customer engagements and projects simultaneously.
Strong entrepreneurial perspective and ability to define and deliver market opportunities.
Travel requirements: 40%
Location: Corporate Headquarters, Cranberry Township, PA
Physical Requirements – Sitting, standing, walking, and using a keyboard.
Bachelor’s degree and 12 years minimum professional experience
At least 7 years of experience, expertise, and process skills in healthcare supply chain domain and healthcare inventory and workflow optimization
3 years’ experience supporting and leading a command center, a team of specialists supporting customers using real-time data connectivity
7 years’ experience leading initiatives in supply chain consolidation and optimization in a healthcare environment.
Experience working in the healthcare sector
Working knowledge of pharmacy operations a strong plus.
AI/Machine learning familiarity
Familiarity with Lean and Six Sigma practices in healthcare desirable
Omnicell is recognized as a leading provider of comprehensive, technologically advanced automation solutions that enable healthcare facilities to acquire, manage, dispense, and deliver medications and supplies more effectively and efficiently. Since 1992, Omnicell has worked with more than 4,000 U.S. healthcare facilities to enhance patient safety and allow clinicians to spend more time with their patients. Our dedicated employees and unique culture focused on customer intimacy have garnered us respect and recognition in our industry. Every day, around the world, our people play a vital role in improving healthcare for everyone. Let Omnicell be your solution to a great career and imagine the impact.
*Our people are dedicated, self-motivated, and driven to do the right thing for our clients and their co-workers.
*Omnicell is a strategic organization that continually strives for excellence and exceeds the expectations of our clients and employees.
*Our leadership is focused, approachable, and committed to Omnicell’s employees and the mission of the company.
*We work as a team and define success around the ability to take initiative, collaborate, make decisions and execute.
*Ou...r belief in Omnicell’s innovative solutions is reflected in the quality of work that is produced and delivered to our customers.