Director, Client Services, Information Technology -- Job Number 2018-0559
University of California, Irvine (UCI)
July 21, 2018
Under general direction, the Director, Client Services will be responsible to plan, organize,and manage staff in technical, support, project and administrative activities. This position will collaborate and work with other senior members of the department as well as staff across the organization to focus on multiple areas of responsibility; Enterprise Desktop Support (Standard, Specialized, & Wellness, Health, and Counseling), Classroom Technologies (Instructional Lab and Classroom Support & Classroom Technologies Planning & Outreach) Campus Communications, Centralized Tools, plus other departmental supporting services. The position oversees the management of the above support teams and uses metrics, key performance indicators, superior management and mentoring skills, in order to ensure support consistently meets or exceeds service levels and quality standards. Promotes and implements the client services vision and roadmap and leads both problem anticipation and solving on an enterprise level. The Director of Client Services will manage the development of strategic service desk and commodity service plans, manage the service catalog portfolio, and partner with key areas of the campus on service quality and delivery. This position will participate in fiscal and administrative decision making and will perform related work as required. This is a specialized technical position that reports directly to the Assistant CIO and plays a key role in the senior leadership team of the department.The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.Salary: Commensurate with experienceTotal Hours: 8-5, M-FCareer Position.Final candidate subject to background check.Must possess a valid California Driver's License and participate in the DMV Pull Notice Program.As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts. Please attach your resume.Click here to see the Information Technology website.View Job Description for the position requirements.
Internal Number: 2018-0559
About University of California, Irvine (UCI)
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.