Responsible for the RSS organisation in the region/country, inclusive of budgets, staff and other general management duties.
Maintain / Exceed key service performance levels around Telephone Metrics, Service Ticket Management, Knowledge Centred Support and Customer Satisfaction
To provide reports and metrics on the operation of the department in alignment with Remote Support Services reporting standards
Responsible for strategic organization planning and development; Hiring, retention, performance review, coaching & development of the Technical Support and Remote Monitoring Team
Ensure that adequate resources are available in the region to meet the on-going demands in conjunction with the strategic plans and long-term goals of the Connected Services Group & APAC Remote Support Centers
Improve customer satisfaction by delivering world class technical support and remote monitoring to our customers through the technical support centers across Asia Pacific.
Internal Number: 2550303
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