Manages the development, planning, implementation, tracking, monitoring and reporting on projects within Pharmacy Services as assigned by departmental leadership. This will include performance improvement projects, required departmental audits, and other high priority projects aligned to support AOP goals. Within projects, develops and implements administrative processes, policies, procedures and finances to insure goals are met. Manages with the goal of delivering every project on time, within budget and within scope.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Collaboratively works with Pharmacy Services leadership on project prioritization
Responsible for leading, planning, resource allocation, implementation, communication, budget and evaluation of key departmental projects as assigned by pharmacy services leadership
Responsible for investigating, creating, and recommending revision to processes, policies, and procedures related to high priority projects
Collaborates with departmental leadership on the preparation and coordination of high priority project presentations and report outs.
Responsible for developing and maintaining project management tracking tool
Collaborates with IT and other service lines or essential services in the development of tools to support project work and pharmacy operations
Develops processes and tools for leadership to manage departmental programs/projects independently
For identified projects/initiatives, develops, implements, and supervises the operation of processes and procedures which will increase efficiency, patient or customer experience, and/or decrease costs.
Develops and maintains efficient control processes and metrics for implemented projects
Develops thorough understanding of clinical and operational data systems integral to providing analytical support.
Utilizes and analyses data to identify trends, patterns and areas of improvement in pharmacy services (inpatient and IVAS operations, supply chain, outpatient/mail order, clinical pharmacy programs)
Manages day to day work efforts of project team members. Coaches, counsels and manages work performance of the team.
Creates project work plans including well defined timelines and milestones. Ensures key project milestones are met on time.
Mentors and educates staff on performance improvement methodology
Researches innovative methodologies to address operational process redesign projects.
Researches and identifies related benchmarks to be used in establishing internal standards, targets, and/or practices.
Performs assigned work safely, adhering to departmental safety rules and practices. Reports to leadership in a timely manner any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients, and visitors.
Performs other related duties as assigned
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's Degree in Business or Health Care Administration required
Master's Degree preferred
Project management, process improvement, data management, statistical analysis and computer experience required
LSS Green Belt or Project Management Certification preferred
Project management experience in healthcare setting preferred
Strong project management skills to lead projects and initiatives
An equivalent combination of education and experience may be substituted
Internal Number: 45504BR
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.