Associate CIO 4048BR Office of the CIO Finance & Administration
Professional Area: Employment Category: Fulltime Staff Job Function: Information Technology/Systems/ProgrammerWage Band: 125A
Department/College Description Information and Technology Services (ITS) is committed to serving the university's information technology needs. We provide central IT services to a smart and vibrant student body of 19,000 as well as to our faculty and staff. ITS is responsible for the development, maintenance, project management and support for centralized administrative applications, enterprise services, technology infrastructure, information security and client computing, as well as support and advice for a wide variety of other information technology needs.
Detailed Job Description The Associate CIO of Customer Engagement and Experiences leads engagement and positive technology service experiences for university students, alumni, faculty, staff partners and stakeholders. This IT senior leader reports to Chief Information Officer and is charged with providing strategic vision and operational plans to successfully deliver technology services to users and customers at RIT. This senior role oversees several IT and multiple department services including an enterprise service desk, endpoint device services and the ITS project management office with strategic deliverables, operational plans and continual process development using key industry analytics. Terrific opportunity to lead and develop a new enterprise service model which leverages emerging technologies, new service practices while delivering outstanding service.
Leads the development of comprehensive enterprise services program collaboratively with ITS and university partners providing project and support services that consistently exceed customer expectations
Leads ITS strategic and operational planning to help address university wide goals designed to foster innovation, prioritize initiatives and successfully manage technology service delivery to all users and customers in order to deliver outstanding IT service experiences.
Promotes behaviors, practices and work experiences that foster innovation, promote creativity and reward ingenuity. Relishes selecting, managing and developing technology staff making ITS a great place to work, grow and succeed.
Builds strong partnerships with Associate CIO and CIO to ensure strategic plans, operational success and response services are connected and executed successfully.
Seeks and communicates key industry metrics and analytics effectively for change, trends and resource management
SKILLS REQUIRED INCLUDE:
Proven executive leadership experience and interpersonal skills
Able to establish a vision for change and plans for successful implementation.
Resiliency and experience in leading others through change
Exceptional written and presentational communication ability
Demonstrated knowledge & experience managing ITSM processes, including service support and service delivery.
Keen interest and ability to motivate and develop staff and student teams making ITS a great place to work, grow and succeed.
Proven ability to attract and develop exceptional talent
Strong ability to use metrics and analytics to provide information and future plans.
Ability to articulate key trends, issues and opportunities in IT and Higher Education
Experience and/or certifications in best practices such as ITIL, ITSM, COBITS, Lean Principles, NIST, and IT Security Controls are a plus.
Required Minimum Qualifications
Must have 10+ years management experience and leadership in Information Technology.
Required Application Documents Cover Letter, Curriculum Vitae or Resume
How to Apply
Additional Details The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities.RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, and you wish to discuss potential accommodations related to your application for employment at RIT, please contact the Human Resources office at 585-475-2424 or email your request to Careers@rit.edu.
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the Great Colleges to Work For. RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
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THE UNIVERSITY AND ROCHESTER COMMUNITY:
RIT is a national leader in professional and career-oriented education. Talented, ambitious, and creative students of all cultures and backgrounds from all 50 states and more than 100 countries have chosen to attend RIT. Founded in 1829, Rochester Institute of Technology is a privately endowed, coeducational university with nine colleges emphasizing career education and experiential learning. With approximately 15,000 undergraduates and 2,900 graduate students, RIT is one of the largest private universities in the nation. RIT offers a rich array of degree programs in engineering, science, business, and the arts, and is home to the National Technical Institute for the Deaf. RIT has been honored by The Chronicle of Higher Education as one of the “Great Colleges to Work For” for four years. RIT is responsive to the needs of dual-career couples by our membership in the Upstate NY HERC.
Rochester, situated between Lake Ontario and the Finger Lakes region, is the 79th largest city in the United States and the third largest metropolitan area in New York State. The Greater Rochester region, which is home to over one million people, is rich in cul...tural and ethnic diversity, with a population comprised of approximately 16% African and Latin Americans and another 7% of international origin. It is also home to the largest deaf community per capita in the U.S. Rochester ranks 3rd among the best metropolitan regions for “raising a family" by Forbes Magazine; 6th among 379 metropolitan areas as “Best Places to Live in America” by Places Rated Almanac; 1st in Expansion Management Magazine’s ranking of metropolitan areas having the best “quality of life in the nation”; and is among Essence Magazine’s “Top 10 Cities for Black Families.”