The GPS (Global Product Development and Supply) Analytics team is a newly formed and growing team within Business Insights and Analytics focused on partnering with the BMS GPS organization to answer key business questions that will drive significant value and prioritized business decisions using advanced analytics and data. These questions span the full spectrum of GPS responsibility from Product Development through Manufacturing Operations, Quality and Global Supply Chain.
The Director of Quality and Operations Analytics will lead efforts to use analytics and develop analytical tools to enable key priorities and optimize BMS’ integrated quality organization and manufacturing operations team by:
Supporting Priority Business Decisions – The Director will work to understand the GPS strategy, priorities, and role in the broader BMS organization. The Director will leverage organizational knowledge and work closely with Quality (Commercial and Clinical) and Operations stakeholders at all levels to address priority business questions within GPS/R&D, with a focus on value delivery. This includes all steps from problem identification to analytics solution development to value delivery tracking.
Strengthening Partnerships – The Director will play an important role in developing and strengthening the relationship between BIA, Quality and Operations stakeholders at all levels (including their respective Leadership teams). The Director will also work closely with other GPS teams including Product Development and Business Continuity. Additionally, the Director will work closely with other BIA teams and BMS Enabling Functions (IT, Finance, Procurement, etc.) to ensure optimal engagement with all stakeholders.
Building and Driving Analytics and Capabilities – The Director will play a critical role in development and implementation of analytical solutions to answer these business questions. The Director will lead efforts to develop analytical prototypes leveraging an agile approach and partner with Quality and Operations, IT and Operational Excellence organizations to drive uptake and ingrain the analytical solutions into core business processes. Additionally, the Director will ensure that analytical solutions/outputs are simple enough for the business to use and lead refinements of the solutions to maximize value delivery.
Key Responsibilities and Major Duties
Establishes a close working partnership and relationship with senior business stakeholders, especially within the Quality (Manufacturing and Clinical), Operations, Business Continuity and Reliability Engineering organizations
Effectively partners and collaborates with other BIA team members (including but not limited to Supply Chain Analytics, GPS Reporting, GPS Data Science, Demand Planning, Commercial Analytics, etc.) to identify and evaluate current and future analytics needs for GPS and to deliver a consistent BIA engagement model with stakeholders
Effectively partners and collaborates with a broad set of cross functional counterparts (including IT, Procurement and Finance) to achieve organizational objectives
Supporting Business Decisions
Identifies and contextualizes critical business questions/issues, working to embed an objective and unbiased point of view into the business conversation
Drives the application of fact based decision making for key questions within the GPS portfolio enabling priority business choices
Building and Driving Analytics and Capabilities
Identifies new opportunities to further leverage analytics, data and analytical solutions – prioritizing opportunities with the biggest potential benefit to the business
Designs, develops and implements a broad array of business analytics that solve complex problems in a computationally efficient and statistically effective manner – working closely with internal teams and external partners to optimize solution and value delivery
Works with Quality, Operations and other business stakeholders to ensure that analytics solutions are well understood by the business for optimal use and value delivery.
Makes complex analytical solutions simple enough for the business to use, and drives uptake to engrain analytics solutions into standard business processes by working with business owners and the Operational Excellence team.
Ensures best practice adoption within stated areas of responsibility, applying appropriate levels of technical capability, standardization and subject matter expertise.
Continuously develops a diverse team that has required business knowledge and appropriate analytical skillsets to support team (this role will require recruiting of team members)
Proactively manages planned and ad hoc analytics requests, ensuring appropriate prioritization, consistent quality and timeliness in delivery to business stakeholders
Leverages standards for the provision of analytics to support planning and decision making processes, and utilizes appropriate escalation processes
Provides input/feedback and works actively to improve and enhance capabilities related to the GPS BIA team and Quality / Operations organization.
PhD in analytical / quantitative field & 4+ years of experience implementing advanced analytics to address significant business problems OR…Masters in analytical / quantitative field (i.e. statistics, engineering, computer science)
7+ years of experience implementing advanced analytics to address significant business problems.
Experience leading teams and adapting in an analytical context
Experience and conversant in applied analytics for solving business problems including experience developing frameworks around analytical capabilities for teams
Knowledge of application of analytics in the following areass:
Quality and GxP Practices (Commercial and Clinical)
Experience with the application of predictive modeling and / or optimization to business problems.
Proven experience operating successfully in a complex organizational environment
Experience interacting and building effective relationships with senior management, understanding, anticipating, and fulfilling their insight/analytical information requirements.
Can communicate effectively to audiences of varying degrees of familiarity with analytics
Can conceptualize business problems and develop frameworks around analytical methods for teams
Strong project management and people development skills
Familiarity and knowledge of some of the following analytical tools (including, but not limited to):