Education Program Specialist -- LMS and Online Learning
Society of American Archivists
September 4, 2018
Full Time - Entry Level
4 Year Degree
The Education Program Specialist – LMS/Online Learning dedicates approximately 50% of her/his time to the planning, coordination, and execution of up to 100 one- to two-day in-person courses across the U.S., as well as occasional webcasts run from SAA Headquarters in Chicago. The other 50% of time is allocated to supporting SAA Education through dedicated expertise in our online instruction platform, BlueSky’s PATH LMS. This person will work with instructors and students to ensure a high-quality online educational experience and will assist the Director of Education with revenue reporting and credential tracking through the system. The LMS/Online Learning Specialist will also work with our Salesforce-based AMS (Nimble) to monitor student progress in our Education programs.
This entry-level professional position is ideal for someone interested in exploring a career in association management. SAA offers opportunities for individuals to grow and develop professional competencies in a wide range of areas, supporting the whole organization, while specializing in education program administration, online learning, and instructional design for adult learners.
Administrative tasks include: Soliciting course hosts and instructors for their availability, scheduling courses and webcasts and adding them to the Continuing Education Calendar, following up with the deliverables of course host contracts and instructor agreements, overseeing hotel and travel arrangements for instructors, communicating with instructors and providing customer service to course attendees, preparing online course portals with course materials in the learning management system (LMS), monitoring portal discussions in the LMS, running reports from the LMS, creating course and instructor performance reports, coordinating the logistics for in-person committee meetings.
LMS/Online Learning tasks include: Monitoring student progress, uploading instructor materials to the online portal, managing the online DAS comprehensive exam process, working with instructors to ensure high-quality online education delivery, and running webcasts using AdobeConnect software. This work requires a high degree of self-motivation, creativity, initiative, and follow through.
Key Job Elements:
• Works within the LMS platform to create course portals for in-person course resources (i.e., welcome letter, agenda, pre-readings, workbook, exam, evaluation, and certificate), monitor portal discussions for questions and to engage course attendees, create and update exams and exam questions, run reports on exam outcomes and course satisfaction ratings, and assure the accuracy of reported revenue and attendee records.
• Solicits course hosts and schedules SAA courses and webcasts via the bi-annual Call for Course Hosts and ongoing communication with valued partners.
• Researches and determines appropriate lodging and travel logistics for instructors and attendees based on each course location.
• Coordinates the logistics and execution of in-person meetings for the Committee on Education, Digital Archive Specialist (DAS) Subcommittee, and Graduate Archival Education (GAE) Subcommittee, including hotel and travel arrangements, catering, room rental, and A/V. Participates in monthly committee calls.
• Coordinates the evaluation process for each educational offering and summarizes the reviews with recommended improvements for the Director of Education.
• Answers or redirects incoming telephone and email inquiries regarding Education Department activities and other SAA inquiries.
• Builds relationships with course hosts, course instructors, course attendees, committee members, and staff to ensure the sustainability and success of SAA education programs.
• Coordinates DAS Certificate comprehensive exam process. Answers all questions and updates and advises DAS and A&D program students and prospective students. Researches and/or corrects any student record discrepancies in the LMS and AMS.
• Executes special projects or other work as directed by the Director of Education or Executive Director.
Experience and Education:
• Some professional experience in a fast-paced office environment preferred. Internship or temporary assignment hours may be considered. • Event and/or conference planning and execution experience preferred. • Online learning, instructional design, or adult education experience preferred.
Knowledge and Skill Set:
• Adept with technology. Demonstrated proficiency with MS Office Suite. Intermediate-level editing skills with PowerPoint presentations. Adobe Acrobat, HTML and Drupal website experience required. LMS (BlueSky PATH LMS) experience a plus. Experience with Salesforce-based AMS platforms preferred. • Detail-oriented, with strong project management skills. • Excellent written and oral communication skills required, with high attention to detail and follow up. • Strong decision-making and problem-resolution skills required. • Able to handle and manage multiple priorities under deadline. • Self-motivated and self-managed. • Excellent interpersonal and customer service skills.
About Society of American Archivists
Growing professional association in downtown Chicago that offers a full range of services to its more than 6,100 individual and institutional members. Twelve staff members. Comprehensive benefits plan including medical, dental, and retirement plans; close to public transportation; collegial environment. SAA values, and expects from all of its employees, the following attributes and skills: Great attitude; professional and personable behaviors; strong member/customer service orientation; critical thinking and problem-solving ability; desire to learn new information and techniques; computer/technical literacy; strong communication skills; ability to stick with a project and see it through to completion; ability to link member/customer needs with SAA capabilities to imagine possibilities for new activities and/or new ways of doing things.