At Lowe’s our purpose is to help people love where they live. We work to help customers turn their visions into realities, to help them shape, enhance, and cherish the places they live. We are seeking candidates that are customer obsessed and have a passion for technology to join our Product Management team. As a Digital Product Manager at Lowe’s, you will own and launch new features, affecting billions of dollars of revenue and millions of customers.
The Digital Product Manager prioritizes, plans, and manages product features through the product development process to generate great customer experiences. This role uses business strategy, data/analytics, user experience, customer feedback, and technology to understand the customer need and create requirements allowing them to partner with the technology team to build innovative solutions. The Digital Product Manager determines the priority of those requirements within the product roadmap, ensuring that we deliver solutions that matter to our customer and drive the business. The Digital Product Manager also owns continuous improvement post-launch, to make sure experiences keep up with changing customer needs.
The Digital Product Manager uses data and analytics to understand the customer and business environment so that they can prioritize the product backlog appropriately. They attend all business reviews, supplying product & feature results as necessary. They provide input into business cases when new products and features are being evaluated.
In addition, the Digital Product Manager will work closely with various supporting teams including Software and Hardware Developers, UX, Operations, Merchandising, Marketing, Training & Process, and others both external and internal; with the goal of clearly communicating the customer need and the prioritization of the product roadmap to ensure support is ready for on-time product delivery.
The Digital Product Manager prioritizes, plans and manages product features through the product development process in support of the overall product domain strategy. This role uses business strategy, data/analytics, user experience, customer feedback and technology to provide full & actionable visibility to all inventory. The Product Manager represents the customer/user and has the primary responsibility for defining all product requirements and communicating those requirements to the user experience and technology delivery teams. The Product Manager manages the priority of those requirements to ensure that the highest amount of customer value is being delivered in the fastest time possible.
The Product Manager uses data and analytics to analyze their business and prioritize their product backlog appropriately. They attend all business reviews, supplying product/feature results as necessary. They provide input into business cases when new products/features are being developed.
In addition, the Product Manager will work closely with Training & Process or LOE, Operations, Merchandising, Marketing, Application/Services Vendors and numerous other internal and external parties with the goal of clearly communicating their team's backlog and roadmap and ensuring the necessary support is available upon product delivery.
Represents the customer needs and requirements to drive feature implementation and development with associated technology teams. The Product Manager considers multiple customers and multiple integration points to other solutions including Order Management Systems and other solutions that leverage inventory information.
Clearly defines and write user stories and acceptance criteria
Reviews and approves large requirements (Epics) and smaller requirements (Stories) based on product/feature strategy
Accepts the stories as “done,” validating that the stories meet the acceptance criteria
Maintains a prioritized product backlog based on defined business value, aligning with Product Strategy and resource capacity
Understands the “why” behind each Epic and Feature and works with the Sr. Manager, Product Management to understand the roadmap, supporting KPIs and can clearly communicate to their development teams
Uses analytics to monitor product KPIs and ensure success metrics are being met, identifies opportunities for testing and product enhancements based on results
Align efforts across product teams, prioritizing as necessary, and driving/facilitating execution to maintain focus and appropriate momentum.
Build and leverage solid working relationships with business and product stakeholders, other Product Managers, user experience and technology teams to facilitate successful feature implementation
Participates in the team demo and retrospective. Provides input into — and helps construct — business case documentation
About Lowe's: Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 18 million customers a week in the United States, Canada and Mexico. With fiscal year 2017 sales of $68.6 billion, Lowe's and its related businesses operate or service more than 2,390 home improvement and hardware stores and employ over 310,000 people. Founded in 1946 and based in Mooresville, N.C., Lowe's supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.
Bachelor’s Degree in Business, Supply Chain, Engineering, Communications or related field AND 3+ years experience in 2 or more of the following: project management, product management, business analysis, program management or product marketing
OR 5+ years experience in product and/or experience management
2+ years strategy and/or digital product delivery experience in executing world-class digital products and/or experiences
2+ years experience in translating business strategy into specific product features
1+ years experience in an agile software environment
1+ years demonstrated delivery of business results
Demonstrated knowledge of Inventory Management & Order Management Solutions, specifically product receiving, inventory management across the retail supply chain, and product fulfillment. Demonstrated experience working cross-functionally in a large organization
Demonstrated experience working closely with senior leadership. Demonstrated ability to translate data into quantifiable actions/deliverables
Master's Degree in Business Administration or similar advanced degree
1+ years experience in product design and/or product management
Prior leadership with a top 25 omni-channel retailer
Experience in running a P&L. Strong financial acumen. CSPO Certification
About Lowe's Companies, Inc
Lowe's Companies,Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 18 million customers a week in the United States, Canada and Mexico. With fiscal year 2017 sales of $68.6 billion, Lowe's and its related businesses operate or service more than 2,390 home improvement and hardware stores and employ over 310,000 people. Founded in 1946 and based in Mooresville, N.C., Lowe's supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.