Florida Hospital Orlando seeks to hire a Senior Manager of Pharmacy who will embrace our mission to extend the healing ministry of Christ.
Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.
The Pharmacy Department is open 24 hours a day and is staffed with approximately 130 employees, including pharmacists, technicians, a medication safety coordinator, inventory control specialists, and an administrative coordinator. The entire pharmacy team works together to assure patients receive the highest quality pharmaceutical care possible. From our central pharmacy and 6 satellite pharmacy locations, we dispense 15,000 doses of medication daily. Through Cerner Millennium CPOE and Pharmacy management system, the Pharmacy processes more than 10,000 orders per day. Pyxis dispensing cabinets help distributes 90% of the medications for administration. The Pharmacy department manages a $55 million-dollar drug budget. Lexicomp serves as the system drug information.
Monday through Friday; 8a – 5p
The Senior Manager of Pharmacy has primary responsibility for this position is program management of assigned central, satellite, and decentralized pharmacy practice areas, including accountability for the financial performance and budgetary adherence of assigned areas and customer services to inpatient and outpatient care areas. Responsible for leading personnel, financial, operational, clinical, and technical resources within the Department of Pharmacy to ensure medication use is safe, cost effective, and aligned with evidence-based best practices and regulatory standards. Coordinate program development and implementation of policies and procedures, operational efficiencies, quality improvement activities, and process improvement interventions. Manage pharmacy distributive services, facilitate drug utilization initiatives, integrate clinical pharmacy programs, oversee pharmacy information systems, advance medication safety, and ensure regulatory compliance including Florida Agency for Health Care Administration, Florida Board of Pharmacy, and Det Norske Veritas. Actively participate in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Excellent leadership qualities and business acumen essential to operate effectively within the institution and advance the profession and practice of pharmacy
Working knowledge of contemporary hospital pharmacy practice, patient centered care, advanced pharmacy practice, medication therapy management, and evidence-based medicine
Working knowledge of and proficiency in general hospital pharmacy operations and regulatory compliance
Working knowledge of computer systems, pharmacy technology, and pharmacy automation systems
Strong written and verbal communication skills
Effective project and change management skills
Strong organizational, analytical, and problem-solving skills
Strong customer service skills
Ability to interact constructively with supervisors, peers, and support personnel
Ability to define departmental or program problems/needs and solutions
Ability to integrate clinical and distributive pharmacy services with quality improvement, teaching, research, and professional development activities
Ability to teach, precept, and facilitate experiential training
Ability to work in a matrix-management environment to achieve organizational goals
Bachelor of Science degree in Pharmacy or Pharm D
Five or more years of contemporary hospital pharmacy practice experience
Expertise in the accreditation requirements of Det Norske Veritas and (DNV) International Organization for Standardization (iOS) quality management systems (Preferred)
Expertise with the American Society of Health-System Pharmacists National Practice Standards (Preferred)
Expertise with the Baldridge Performance Excellence Program (Preferred)
Expertise using Cerner pharmacy solutions and services (Preferred)
Expertise using Pyxis automated dispensing technology (Preferred)
Expertise using Microsoft Office Outlook, Word, Excel, PowerPoint, and Access (Preferred)
Expertise with Lean Process Management or Six Sigma Process Improvement (Preferred)
PGY1 Pharmacy Residency and PGY2 Specialty Residency, or PGY2 Health-System Pharmacy Administration Residency (Preferred)
Business Administration, or other advanced degree in pharmacy or healthcare leadership (Preferred)
Three or more years of pharmacy leadership with supervisory experience (Preferred)
Five or more years of pharmacy practice experience in a large hospital (greater than 500 bed institution) and integrated healthcare system (three or more hospitals in system)(Preferred)
Licensure, Certification, or Registration Required:
Current, valid State of Florida Pharmacist license or eligible for Pharmacist licensure by endorsement
Current, valid State of Florida Consultant Pharmacist license (Preferred)
Eligible for registration as a pharmacist preceptor with the Florida Board of Pharmacy and the various schools of pharmacy located with the State of Florida (Preferred)
Board certification from the Board of Pharmacy Specialties (Preferred)
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
Coordinate and direct pharmacy programs and operations in assigned areas to ensure pharmacy services and distribution systems are aligned with evidence-based best practices and are suitable to meet the patient care needs of assigned services and areas. Manage and supervise staff, operations, and programs to ensure accurate and timely medication distribution, optimize medication utilization, minimize product waste, maximize inventory turns, optimize pharmacy supply use, and maximize staff productivity.
Ensure two-way communication throughout Department of Pharmacy and function as an effective liaison internally across the department and externally with pharmacy system.
Effectively collaborate with other hospital departments by personal contact, by committee membership, and by memorandum to promote cooperation and efficiency in providing patient's pharmacy care needs.
Assume, when assigned in the absence of the Director of Pharmacy, all delegations and responsibilities and perform in such a manner to ensure program continuity and overall functionality of the Department of Pharmacy.
Ensure the Department of Pharmacy is in compliance with all healthcare regulatory requirements and applicable state and federal laws. Maintain programs in constant state of survey readiness for all applicable regulatory and accreditation standards.
Maintain all pharmacy environments and services consistent with contemporary hospital practices, patient-centered clinical services, traditional therapeutics, professional standards, and innovations in pharmacy leadership.
Facilitate pharmacy operations to optimize medication utilization, manage pharmacy supply chains and inventory processes, and coordinate effective medication cost containment initiatives. Ensure procurement of medications in compliance with institutional policies and formulary, manufacturer and distributer agreements, and supply chain contracts.
Maintain appropriate personnel staffing levels within established budgetary parameters and direct scheduling to optimize patient care services and minimize premium labor (e.g. overtime). Monitor and report weekly overtime usage, and monitor and report weekly time and attendance deviations.
Monitor operational performance, patient care services, cost containment activities, and budgetary performance via innovative objective parameters. Coordinate planning, formulation, and maintenance of routine reporting of departmental and institutional metrics.
Assist with preparation of an annual budget and manage assigned budget and financial resources including designing and implementing stewardship, cost control, and restriction/surveillance programs. Create Return on Investment (ROI) proposals to justify operational programs, capital resources, and new resource needs. Evaluate and analyze procedures that result in reduced pharmacy cost, both in terms of operations and supply expenses. Coordinate and direct assigned budget sections to ensure appropriate use of funds and adherence to departmental and institutional targets.
Actively contribute to departmental planning processes and achievement of annual departmental objectives by coordinating assigned objectives and assisting in the accomplishment of others.
Evaluate and analyze procedures that will result in improved medication utilization, optimized patient outcomes, and streamlined pharmacy processes in terms of operations, medication, and supply resources.
Proactively use data analysis techniques to track, monitor, and communicate the operational, clinical quality, and financial outcomes of assigned areas and to benchmark performance against internal targets and against local and national best practices. Design initiatives to maximize efficiency of assigned areas and integrates methodologies such as just-in-time (JIT) manufacturing as well as Lean, Six Sigma, and standard work principles.
Design and implement new and enhanced pharmacy programs, process improvement changes, and continuous quality assurance initiatives to advance medication-use systems and promote optimal patient outcomes.
Maintain a sustained record of contribution to the total body of knowledge in pharmacy practice through internal/external presentations, publications, formal review for a peer-reviewed medical or pharmacy journal, and/or professional organization service.
Maintain a high professional profile and active membership in state and national pharmacy professional organizations (e.g. Florida Society of Health-System Pharmacists, American Society of Health-System Pharmacists, etc.).
Maintain active involvement in preceptor programs and college of pharmacy collaboration efforts. Serve as a preceptor/educator for pharmacy residency and student experiential education programs, including maintaining proficiency in the four preceptor roles and active education/mentorship skills.
Develop standards of performance to maximize staff roles in accordance with licensure, evaluate staff work and program performance, and provide direction and guidance to subordinate leaders; ensure pharmacy managers and supervisors support the safety, occupational health and fire protection program by application of approved standards, regulations, practices, and work methods; instruct and train or arrange for training leaders in safe working methods and practices.
Coordinate and direct activities of subordinate leaders to ensure effective and timely provision of pharmacy services. Assist pharmacy managers and supervisor in leadership roles and supervision of distributive functions, pharmacy operations, and staff activities in compliance with state laws and national regulations, Florida Hospital policies, and accepted professional practices.
Maintain competent, skilled, and cooperative staff by coordinating training for new employees, coaching and mentoring of all employees, and routine professional development for all staff. Lead recruitment, interview, and hiring processes for staff in assigned areas. Develop a harmonious and satisfied staff by facilitating rewards/recognition programs and engagement initiatives and taking actions that appropriately maintain positive employee engagement.
Maintain active proficiency to staff in operational programs, participate in dispensing and compounding activities, utilize hospital computer systems and medication ordering systems, follow established standard work parameters, and maintain standard work environments.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Senior Manager of Pharmacy opportunity with Florida Hospital Orlando and apply online today.
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.