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The Procure-to-Pay cycle is the shared responsibility of two departments at UC Berkeley: Supply Chain Management, and Disbursements, a division of the Controller's Office. The Supply Chain Management Operations & Technology unit is responsible for the effective development, implementation, maintenance, monitoring and support of campus purchasing systems and processes. The objective of this solutions manager is to manage the operation of multiple Procure-to-Pay processes and technologies and to support our user population with problem resolution. This position must possess strong analytical skills to diagnose system problems, troubleshoot root causes and distinguish user errors from system errors, including support for the campus BearBuy users, buyers, and central office staff. This position supports all procurement related systems in the campus ERP, working primarily in Jaggaer and PeopleSoft. In support of these systems, the position is responsible for maintenance, testing and problem resolution, along with understanding user requirements, designing requirement solutions, developing system enhancements, and providing functional and technical assistance to campus customers. This position will work closely with other managers in SCM, Campus Shared Services (CSS) and the Controller's Office.
This position is to serve as the Supply Chain Management Solutions Manager in support of the Procure to Pay (P2P) catalog and non-catalog system with a focus on end user functional support to campus P2P users on Procurement processes, and ongoing user training. Key responsibilities are:
The Solutions Manager reports to the Chief Procurement Officer, and is primarily responsible for overseeing UCB procurement related operations.
The Manager provides primary day-to-day operational oversight to a cross functional team, end user support, and continuous improvement of the BearBuy source to pay program, operational support, and training services for the diverse population of faculty, staff, post-docs and graduate students at UCB. Under general direction of the Chief Procurement Officer, the Manager plans and oversees the e-procurement end-to-end operation and client solutions.
Collaborating with the Strategic Sourcing Director and Procurement managers as internal stakeholders, the Solutions Manager understands the strategic direction of the procurement department and recommends programs leveraging and optimizing BearBuy functionality as a procurement tool.
This position will support system new releases and upgrades, testing, implementation, perform change management and manage and oversee the campus and internal buyers training program.
This position will support new Procurement programs as they deploy to operation.
This position implements procurement operational procedures and policies that align with the UC policies and compliant requirements by funding agencies, Controller's Office and Campus Audit Services.
This position is skilled in business process improvements. This manager has responsibility in assessing and recommending implementation of new features in Jaggaer releases, documenting procedures, coordinating production of training plan on each Release. This position will track proposed new features to Jaggaer, report any new developments, and play liaison between Jaggaer client support and end users. This position serves as residence expert in Jaggaer features, workflows and business processes; and troubleshoots symptoms and root causes of workflow, PR validation failures, and any other integration. This manager is accountable to detect systemic issues, identify sources of issues. and recommend and implement new, enhanced techniques and processes to improve efficiency and reduce defects in the overall e-Procurement operation.
This position must have a solid understanding of Integrated Enterprise Resource Planning Systems (IERPS) and working knowledge of how Purchasing, Vendoring and Accounts Payable inter-relate in a complex environment. This position requires experience in IERPS with respect to understanding system functionality from an end-user perspective. This manager must be proficient in database management and have the ability to analyze trends and make recommendations to senior management. This position serves as a go to person for escalated operational and application problems in the Procure-to-Pay process. This position provides training to analysts to perform generation of reports (e.g. metrics)
Management and oversight of Bear Buy Program and Operations:
Responsible for oversight and support of systems to ensure success and satisfactory customer experience in utilizing the procure-to-pay system
Accountable for system support including but not limited to any new releases, evaluate functionality, test, implement and conduct change management activities and training
Provide guidance in research and resolution of procure-to-pay issues
Develop and implement streamlined business processes to reduce errors, enhance system usability and mitigate risks
Liaison with IT group in integration issues, enhancements, upgrades including managing testing, development of test plans, break fix tracking, regression testing and user acceptance testing if applicable.
Work closely with peer managers in IT, Controller's Office and Jaggaer Client Partner to define changes and enhancement requests and advocate changes to improve usability. Interaction frequently requires the ability to gain cooperation of others, conducting presentations of a technical information concerning specific projects and schedules.
Errors clearing including but not limited to PR validation, workflow and PO dispatch
Match exceptions analysis and resolution
Vendor data set up and necessary enhancement to improve supplier search and accuracy rate in PO dispatch
Oversee lien research and removal including chartfield changes and working with university reporting team to ensure proper ledger and encumbrance
Gather user requirements and evaluate enhancement requests including but not limited to roles, workflow changes within Jaggaer/BearBuy.
Manage and Supervise SCM Programs Customer Support
Oversee, organize, and prioritize departmental outreach events to support, promote, and enhance support to departments on SCM programs including but not limited to BearBuy
Serve as resident expert on Jaggaer functionality for internal unit users and campus end users in various roles, e.g. Requesters, Requisition Editor, Approver, Match Exception Handler, Voucher Approver any other new roles as business needs require
Must be knowledgeable with procurement process and capable to support Procurement team buyers for their inquiries in sourcing and procurement activities
Manage the coordination of a team of Research and Resolution analysts in Tier 2 procurement operational team supporting campus users and internal Campus Procurement buyers with routing errors of requisitions, clarification of Jaggaer functionality, workflow, change order requests, etc., ensuring matters are brought to closure within established Service Level Agreement (SLA) Manages and delegates business analysis assignments.
Establish metrics for measuring performance of customer support model and reporting; and work closely with accounts payable and IT Help Desk to ensure successful integrated customer support model
Collaborate with Solutions unit trainers on developing training materials and conduction training using various methods and to a variety of users and audiences
Oversee and manage Vendoring function and ensure service level and customer satisfaction are achieved
Other projects and duties as assigned and professional development.
Requires skills in setting priorities independently and meet deadlines in a fast paced and changing environment.
Requires supervisory skills and management of multiple projects as operations.
Requires thorough knowledge of functional business analysis and Jaggaer and PeopleSoft platforms.
Requires knowledge of technologies involving databases, operating systems, reporting tools and hardware with a strong functional knowledge.
Successful experience working in an organization comparable to UCB (in terms of size, complexity, and scope of operations) needed to manage, understand and answer the difficult functional and technical questions associated with UC Integrated Enterprise Resource Planning Systems.
Must have knowledge of project management practices, principles, techniques and tools, and functional experience in a full life-cycle project setting.
Must have knowledge relating to the design of application software across multiple platforms.
Must have knowledge of central and department process and procedures in a higher-education, or similarly large complex organization, including the ability to understand and apply policies and procedures.
Requires skills associated with business process improvements, analysis of processes, information flow and system architecture.
Requires advanced skills associated with programming design, modification and implementation.
Must have highly developed oral and written communication and presentation skills, as well as strong quantitative and analytical skills.
Requires interpersonal and communications skills in order to work with both technical and non-technical personnel at various levels in the organization.
Must be able to effectively work independently on multiple projects and as a member of a team with minimal supervision.
Ability to make appropriate and well-reasoned written and oral recommendations and decisions in support of system users and stakeholders.
Demonstrated ability to write clearly and effectively document both functional processes and technical problems and their solutions.
Skill to conduct business within a continuous improvement program that includes benchmarking, customer feedback, and operational and performance measures.
Critical Thinking, Persuasion/Negotiation, Mentoring, Leadership/Management, Problem Solving, Human Resources policies and procedures relating to management responsibilities.
Bachelor's degree in related area with 5 or more years of experience or equivalent combination of experience and education.
Salary & Benefits
The salary range for this position is $84,500-$128,700.
For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
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