Under the oversight of the Associate Chief Nursing Officer/Assistant Administrator, the Clinical Director will be responsible for 24/7 operations of the Acute and Critical Care Float Pool, STAT Nurse Program, Transportation Services, Lift Team, Property Management, Infection Prevention, Nursing Supervisors, Organ, Tissue, and Cornea Donation Program, Census and Bed Management, Staffing and Patient Placement at Harborview Medical Center (HMC). This position assumes the day-to-day accountability and responsibility for patient care for the departments, including the various programs and activities of the departments. The Clinical Director will support the advancement of healthcare practices across the medical center emphasizing service excellence, patient safety, staff safety, and organizational integration. This position is directly responsible to the Associate Chief Nursing Officer/Assistant Administrator for Patient Care Services and is expected to exercise independent judgment to be accountable for overseeing, coordinating and managing business operations (including financial and related information systems), utilization management and care coordination systems at HMC to assure alliance with and adherence to the organization's mission, vision, values, strategic goals, and business strategies.Direct and develop programs incorporating care agreement by a key but divergent medical services. Accountable for developing and collecting metrics that gauge program success. Develops processes and infrastructure needed for the following departments and programs: Acute and Critical Care Float Pool, STAT Nurse Program, Transportation Services, Lift Team, Property Management, Infection Prevention, Nursing Supervisors, Organ, Tissue, and Cornea Donation Program, Census and Bed Management, Staffing and Patient Placement. Will serve as a department liaison with internal HMC offices such as other Patient Care Services departments, Ambulatory and Allied Care Services, Finance, Payroll/Personnel, Purchasing, and Patient Financial Services.Consults and collaborates with members of the healthcare team on unit and service initiatives related to Acute and Critical Care Float Pool, STAT Nurse Program, Transportation Services, Lift Team, Property Management, Infection Prevention, Nursing Supervisors, Organ, Tissue, and Cornea Donation Program, Census and Bed Management, Staffing and Patient Placement. Aligns self with other operational directors to ensure coordination and collaboration of initiatives directed at staff/faculty outside of PCS. Regulatory ManagementMaintain a safe environment; identify and report all safety related issues to the proper departments. Use HMC policy and procedures, reference manuals, and qualified resources for guidance. Respond appropriately to emergency situations and drills. Ensure unit/department practices are compliant with regulatory agencies and standards. Initiate, implement, and evaluate appropriate CQI activities in the unit/department. Review incident reports, complaints, and other unanticipated events and initiate action plans as appropriate. Financial ManagementOversee the development of capital and operational budgets. Monitor spending for all assigned areas. Oversee all supply chain, inventory, and patient charging processes. Works with managers to justify spending overages and to mitigate as necessary. Provides oversight for all inventory functions within assigned areas. Provides oversight for all patient charging processes within assigned areas. Lead and develop initiatives that reduce costs while maintaining the quality of care. Monitor the demand for clinical services and provide resources to meet those demands. Leads and develop initiatives that reduce costs while maintain the quality of care. Monitors the demand for clinical services and provides resource to meet those demands.Manages resources effectively to cover priority needs.Anticipates and works with Administrator on variances based on unanticipated changes that will affect budget. Performing financial analysis and developing strategies for improving the service areas' financial performance in conjunction with Assistant Administrator. Exemplifies financial stewardship by effectively and efficiently managing human and financial resources to achieve desired outcomes. Collaborates with others to develop cost-effective systems and resources that achieve equivalent or superior results and satisfy patient/customer needs. Manage resources effectively to cover priority needs. Patient Care ManagementProvide leadership to assigned areas in order to maintain clinical operations and the provision of quality surgical care. Oversee the maintenance and upgrading of equipment and facilities for provision of quality surgical care; maintenance and upgrading of information systems required to schedule, document and charge for patient care activities. Incorporate into decisions that affect clinical practice current trends in care delivery, human error, patient safety, technology, patient population, and economic climate. Actively elicit patient/family/physician/other discipline perceptions of care and make changes for improvements. Participate in clinical and operational benchmarking, studies, and pilots for the improvement of patient safety and quality outcomes. Collaborate with relevant other clinical disciplines to assess and address the needs of patient populations served. Acts as resource for staff in complex problem solving involving patient and family issues.Creates integrated, collaborative teamwork with all members of the health care team.Maintain professional relationship through memberships in professional organizations, networking, and high professional visibility.Ability to create collaborative relationships with all members of the health care team.Promotes quality patient care outcomes.Promotes efficient throughput.Manages operational issues (instruments, equipment, supplies, patient flow, physician requests) to ensure the smooth patient flow. Human Resources ManagementMentor, coach, and develop staff for customer service and service excellence standards. Hire based on behavioral interviewing techniques for right person to right role. Create an environment that is conducive to staff support, growth, and satisfaction. Maintain accessibility, response, and follow-through on off shifts and weekends. Maintain competent employees through the orientation, evaluation, feedback, continuing education, competency standards and formal disciplinary action processes. Manages/monitors personnel in the designated department including identifying competency issues/needs.Develops standardized on-boarding structures Motivates, stimulates and positively influences others.Provides a range of mechanisms for staff to voice concerns, give feedback or make suggestions.Demonstrates appreciation of the organizational value of a diverse workforce.Leadership, Internal Relations & TeamworkAbility to coordinate information gathering and dissemination within a complex administrative systemAbility to lead multidisciplinary implementation projectsProvide appropriate participation in the development and maintenance of unit/department policies, procedures, and protocols to guide the department's practices. Model service excellence in daily practice. Promote an open, respectful, collegial, fun, working environment with other managers. Resolve conflicts tactfully, flexibility and diplomatically. Demonstrate ability to compromise, cooperate, and negotiate appropriately. Demonstrate maturity, poise, responsiveness and judgment in day to day activities. Collaborate and promote team building with all disciplines and departments. Collaborate with faculty on problem solving activities and improving the efficiency of procedural care. Collaborate with leaders across UW Medicine to promote a system approach to quality and efficient procedural care. Promotes organizational mission and philosophy and models service excellence in daily practice.Demonstrates ability to consider the impact of decisions and actions on the overall organizational philosophy and goals.Delegates assignments/duties/committees to appropriate individuals/groups with consideration for appropriate levels of responsibility and authority whenever possible.Creates an environment that is conducive to professional growth.Identifies opportunities for improvement and collaborates with administration to effect resolution. Assists others to understand a more global perspective.Establishes strong reputation for running quality departments.Solicits and considers staff input for planning.Provides leadership to appropriate divisional and organizational committees, taskforces, work teams.Advocates on behalf of the department, physicians, and other hospital departments.Accountable for unit/department's service priorities, service excellence and goal success.Serving as department liaison with internal HMC offices such as other Patient Care Services departments, Ambulatory and Allied Care Services, Finance, Payroll/Personnel, Purchasing, and Patient Financial Services.Inspire teams and individuals to give their best to achieve desired patient, team, and organizational outcomes.Requirements: Licensed to practice registered nursing in the state of WA. Registered Nurse with at least 5-6 years of experience in healthcare operations management experience at a large academic medical center. Successful track record of effective management/leadership and program management skills. Masters degree in Nursing required. Desired: Doctorate of Nursing Practice, PhD or similar degree desirableDemonstrated staff development skills. Proficient in Windows-based computer applications. Excellent verbal and written communication skills. Self-directed and ability to multi-task efficiently. Attention to detail. Knowledge of clinical protocols and practices.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.