Please note that this is a contract appointment and may be extended or converted to career status based on the needs of the department.
UC San Diego Policy will not allow this position to receive work visa sponsorship. Job offer is contingent upon a satisfactory clearance based on background check results.
UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County. Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce.
This position is eligible for full:
UC Retirement Plan
Vacation/Holidays (15 vacation days & 13 paid holidays a year).
Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO).
Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.
Workplace Technology Services (WTS) is responsible for adopting, deploying, and maintaining campus-wide workplace services for faculty, staff, and students. This includes email, calendaring, web content management, signature, mobile technologies, collaboration services, and business intelligence.
The Customer Engagement team provides world-class service and support for our customers (Students, Staff, Faculty, and Internal Business Units). The team includes The Enterprise Service Desk, which provides Tier 1 troubleshooting and support via telephone/email; Field Services, which provides installation of new or serviced equipment with onsite/remote troubleshooting, and Service Tool Delivery, which includes system imaging, software/system updates, asset management, and system administration of various enterprise CRMs.
Serving as a ServiceNow Administrator in a large instance of ServiceNow in support of both ITS and distributed IT units across the campus. Works with other developers to provide a robust and sustainable system to meet the needs of the IT Service Management Roadmap. Responsible for maintaining a high level of operational excellence across the ServiceNow applications. Responsible for configuring ServiceNow modules and applications and working closely with the business units/IT teams to understand functional requirements/how ServiceNow can support best in class ITS M processes as requested. We have a vision of developing an enterprise tool set that will drive automation, best practice, and innovation for all those we support.
Advanced skills associated with programming design, modification and implementation. Basic knowledge of secure software development.
Proven ability to create software specifications. With emphasis on Customer Portal (Angular), Customer Management, Human Resources, Field Support, Mobile and CMDB.
Thorough knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs.
Demonstrated experience and knowledge working with ITIL, Lean 6 Sigma, SDLC, and other processes and procedures
Experience with database administration. Working knowledge of database management systems and standards. Knowledge relating to database system design.
Advanced database querying and modeling skills working with moderately complex databases. With emphasis on Asset/Incident/Request/Problem Management tables.
Demonstrated familiarity with logical data design and data mapping or data conversion.
Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines.
Strong skill in troubleshooting, logical analysis, identifying alternatives and creative solutions, problem escalation, documentation.
Must possess the skills of a person that is highly organized, detail-oriented, and has great work habit.
Certified System Administrator
Certified Application Developer
Must be available to work evenings and weekends.
Must be available to travel as required.
Job offer is contingent on clear background check.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html