Job Requisition Number: 26087. Reporting to the Assistant Vice Chancellor for Teaching and Learning and Chief Academic Technology Officer (AVC-CATO), the Director of Educational Technology Services (ETS) enhances and supports the UC Berkeley academic experience by providing essential, responsive, and innovative technology services. The unit directly improves and supports educational technology on the UC Berkeley campus through its implementations of technology in general assignment classrooms, implementation of a variety of learning systems including the campus’ learning management system, online course evaluations, and course capture, technology support for academic events and scholarly activities, video production and distribution, and services that support online collaboration.
The Director of Educational Technology Services is responsible for the strategic direction of campus-wide teaching and learning technology services that support the 35,000 students and 2,200 faculty and instructors in their instructional technology and content creation needs. The position is a key leader within RTL for the operational support of our services.
Through subordinate managers the incumbent oversees the Program and Design Group (PDG); Learning Spaces and Operations; Teaching and Learning Services Group (TLS); the campus radio station KALX 90.7 FM; and Berkeley Audio and Video Services. Some of the key service portfolios represented by these groups include: (1) Learning Management System (LMS); (2) Course Capture services which provide classroom capture in ~50 classrooms across campus; (3) Course Evaluation which provides online course evaluations to the campus; (4) Berkeley AV and Video services, recharge services offered to the campus to support Audio/Visual and Video Production needs; and (5) KALX 90.7 FM, the 500 Watt radio station serving the campus and a large portion of the bay area.
The incumbent oversees the implementation and ongoing administration of IT Service Management (ITSM) across all of RTL. The Customer Experience Group plays a key role in this effort by providing business analysis and continuous service improvement support to ETS’ 20+ public facing services. The incumbent also serves as a primary liaison with IST service partners to advocate for the needs of faculty and students using collaborative platforms and services. A full list of ETS 20+ services are found on the website (http://ets.berkeley.edu)
Key Responsibilities: Educational Technology Strategic Leadership •Develops and drives strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results in educational technology for the campus. •Regularly advises senior management on matters of significance. •Initiates or lead change, by modifying and altering existing procedures and methods. •Represents and consults with key constituents such as deans and chairs, Academic Senate committees, individual faculty and students and administrative partners to assess needs and set strategic direction and opportunities. •Leads other senior managers to establish campus strategic plans and objectives. •Launches, sponsors, and staffs management of strategic technology programs that further campus’ academic and operational goals. •Provides infrastructure and engagement with online education through campus partnerships and subordinate managers. •Interacts with senior management on controversial situations, customer negotiations, or influencing and persuading other senior level managers. •Works in partnership with the Center for Teaching and Learning to further University goals. •Represents and communicates teaching, learning, and technology needs to the campus community by sponsoring forums, chairing advisory boards, and serving on appropriate campus committees. •Develops and stewards relationships with external funding organizations and partners to help fund and support strategic and innovation projects
Educational Technology Services Strategic Planning •Directs and controls the activities of ETS through several subordinate managers having overall responsibility for functional programs and ensuring the coordination of their programs. Aligns ETS portfolio and budget goals with key campus objectives. •Coordinates with functional departments, including campus technology services, the Library, UC Extension and Summer Session, professional schools, and the office of the CIO, to design and implement system requirements, techniques, and controls. •Regularly works with targeted faculty across disciplines and with the Academic Senate as appropriate to seek advice and assess services and future direction for the ETS program.
Leadership in Higher Education •Serves on the UC wide Educational Technology Leadership Committee •Plays leadership role in key IT, educational technology, and collaborative systems initiatives by sitting on higher education consortiums and boards. •Attends conferences and meetings to represent and present UC Berkeley’s Educational technology and initiativesKnowledge and Skills •Requires in-depth knowledge of the functional area, business strategies, and the department's goals. •Requires extensive and in-depth knowledge of Information Technology principles, theories, and concepts to manage functional area(s) and provide solutions in the instructional technologies domain. •Requires knowledge of policies and procedures and ability to determine a course of action based on these guidelines. •Clearly understands the needs and concerns of the user groups in the organization and applies knowledge to better meet those needs. •Demonstrates ability to carry out extremely complex assignments requiring expert knowledge of key business principles and practices. •Exceptional communication, interpersonal, and political acumen to interact with a range of constituents – from faculty to campus and international educators and software developers •Demonstrated ability to set strategy and lead high performing organizations to achieve performance goals. •Demonstrated effectiveness in the management of resources to meet organizational goals •Strong technical knowledge of the development of web-based multimedia, learning system requirements •Strong understanding of and experience with instructional design methods and learning theory. •Experience managing complex organizations with broad impact on teaching and learning policy and practices
Education/Training: •Bachelors degree in related area •Advanced Degree (Master’s Degree, EdD, PhD) in related field preferred (education, library science, teaching and learning design, etc.)
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.