Customer Care Group Manager - PMN-1805593 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.
We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.
And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America's Best Employers in 2017. Come join us on our journey to create solutions for a sustainable future!
Customer Care Group Manager (1805593) – Wyandotte, MI
Where the Chemistry Happens
BASF is The Chemical Company focused on global challenges today and in the future. Our people change the world each and every day. We have big goals for our Customer Care group and we're working hard to make our customers more successful by providing a best in class customer experience.
We are looking for a professional like you who will be responsible for leading the daily operation, performance and performance metrics of the Performance Materials (PM) Customer Care group in Wyandotte, Michigan, which supports multiple strategic business units in BASF North America. In return for innovating and pushing yourself and your team of (50 Customer Care employees) to be the best every day, you will have your accomplishments recognized and rewarded, get amazing growth opportunities, and know firsthand what it feels like to be surrounded by a network of other brilliant colleagues.
In this role, you will develop strategy to support the PM North American business plan, as this team is responsible for managing the order to cash process (order management, revenue support, training, and continuous improvement) – approximately $2B/annual sales. You will play a key part of leadership to manage approximately 50 employees to ensure BASF is meeting and exceeding our customer's expectation for order and solution execution.
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Formula for Success
Demonstrating your strong financial acumen and experience using SAP or other ERP system(s), you will manage budget by reviewing cost centers (optimize, investigate, and question costs to meet business unit objectives).
Successfully engaging across the organization, you will work with teams responsible for system issues, customer concerns, supply constraints/allocations. The expectation is to keep the customer experience in front of the organization and grow our business.
Collaborating effectively while utilizing your knowledge of Performance Materials product line and market strategies, you will meet with industry and functional leaders to align with strategy/business needs. You will review metrics and customer feedback to the leadership team that affects our operations and the impact to our customers.
Leveraging your education in Business or Supply Chain and your experience in Operations Management, you will evaluate KPI's for Process Improvement Opportunities, reviewing data and working with project teams to eliminate waste and improve productivity.
As an experienced leader of others, you will engage in People Development activities, such as setting goals with employees, conducting employee development meetings on goal progress, addressing and guiding employee improvement and discipline guidance. Additionally, you will participate in recruiting and interviewing activities, with the goal of building the best team.
Leadership Expectations : As a leader at BASF, you will play a key role in creating value for the company through people. Our top candidate will be expected to enable greater personal success among our employees through quality people development, coaching, and performance management. Leaders at BASF are role models to help employees develop the competencies needed to implement BASF's strategy. Our expectation is that leaders will coach and develop team members to reach their full potential, and support relevant development assignments, opportunities and moves while motivating and challenging employees to drive high performance. Our leaders must be committed to "hiring the best" internally and externally at the same time they are creating an inclusive environment which embraces and derives value from diversity. Finally, a leader at BASF must establish and support our safety culture in which all accidents are preventable.
Create Your Own Chemistry: What We Offer You
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.
Primary Location: US-MI-Wyandotte
Function: LOSC - Logistics, Supply Chain & Customer Service
Job Type: Standard
Shift: Day Job
Internal Number: 541159
About BASF Corporation
At BASF, we create chemistry – and have been doing so for 150 years. Our portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. As the world’s leading chemical company, we combine economic success with environmental protection and social responsibility. Through science and innovation, we enable our customers in nearly every industry to meet the current and future needs of society. Our products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future.