Responsible for the RSS organization in the Singapore, inclusive of budgets, staff and other general management duties.
Maintain / Exceed key service performance levels around Telephone Metrics, Service Ticket Management, Knowledge Centered Support and Customer Satisfaction
Monitor reports and metrics on the operation of the department in alignment with Remote Support Services reporting standards and adjust operations to maintain performance standards.
Responsible for: Hiring, retention, performance review, coaching & development of the Technical Support and Remote Monitoring Team
Ensure that adequate resources are available to meet the on-going demands in conjunction with the strategic plans and long-term goals of the Connected Services Group & APAC Remote Support Centers
Improve customer satisfaction by delivering world class technical support and remote monitoring to our customers in collaboration with the other technical support centers across the world.
Internal Number: 2550303
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