Salary Range: CSU Salary Range: $4,372 - $10,478 per month (Anticipated Hiring Range: $5,000 - $6,500 per month)
The Library Information Technology (LIT) department provides faculty, staff and students access to and facilitates use of library related information resources and technologies to support their teaching, learning, research, and scholarly activities. LIT works closely with other departments of the library in order to develop, manage, support and market technology related initiatives. LIT includes Library Systems and Systems Administration, Desktop Support Services, Programming and Development, Web and UX Development, and Digital Media Production.
Under general supervision of the Director of Library Information Technology, this position delivers exceptional customer service and provides consultative support to enhance the use and access of technology and information systems, with particular focus on public computing, media, and academic technology, and collaboration with other technical staff on campus. Primary responsibilities include end-user device configuration, account management, and monitoring of network devices; all aspects of PC support including device imaging and deployments, troubleshooting technical issues, conducting preventative maintenance, patch and vulnerability management; evaluation of new products, analyzing user needs and making hardware/software recommendations; installing hardware/software, training on application software and preparing user documentation. Incumbent will assist in supporting inventory management and asset tracking, preparing detailed ad hoc inventory reports, and fulfilling ticket requests as assigned. This position includes shared responsibility for the department local area network (LAN) and provides all technical support for connecting devices.
The Information Technology Consultant Career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills.
NOTE: To view the full position description including all the Required Qualifications click here
Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. Check our benefits website for additional information.
Minimum Qualifications (Staff Only):
Education and Experience:
Bachelor's degree and two years of relevant experience. Additional qualifying experience may be substituted for up to two years of the required education on a year-for-year basis.
Licenses, Certificates, Credentials:
Demonstrated customer service experience requiring a high level of diplomacy and professionalism.
Comprehensive knowledge in desktop and application support and demonstrated ability to apply it effectively.
Working knowledge of common software application packages and operating systems. Ability to learn tools for performance monitoring and issues tracking.
Working knowledge of media equipment and systems.
Demonstrated experience with Windows, Mac and mobile device operating systems.
Demonstrated ability to translate technological solutions into terms understandable by a variety of users; demonstrated ability to work with technical and non-technical staff to identify user requirements and translate them into technology-based solutions.
Demonstrated ability to research and evaluate new technologies and software to meet user needs.
Ability to use creative problem-solving skills and apply effective technical solutions.
Ability to apply campus information security policy and standards to develop specific security requirements. Ability to apply security models and frameworks to ensure appropriate security is maintained.
Working knowledge of web applications and sites.
Excellent verbal and written communication skills, including the ability to prepare and deliver formal and informal documentation, presentations, and training to a variety of end users.
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Ability to foster and maintain positive and professional working relationships; ability to effectively handle interpersonal interactions at all levels and respond appropriately to conflicts and problems.
Ability to lead work direction and train others.
Interest and ability to maintain and enhance technical currency.
General knowledge of requirements for accessibility and other regulatory compliance.
Ability to effectively provide lead work direction and training to student workers and an understanding of employment and payroll procedures related to student workers.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
Degree in computer science or related field.
Knowledge of project management methods and terminology and ability to work with cross functional teams.
Working knowledge of data and file structures, database systems and utilities, operating systems, and communication interface programs.
Working knowledge of Active Directory, Office 365 tools and interfaces, Mobile Device Management (MDM) tools, remote desktop support tools.
Working knowledge of tools for performance monitoring, issues tracking, and other office automation or collaboration tools
Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.
***THIS POSITION IS OPEN UNTIL FILLED***
Must be able to rotate evening, weekend, and holiday 'on-call' hours, and be reached in support of technical troubleshooting and resolving technical issues.
Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work in an environment typical of academic libraries, including exposure to dust from books and materials, variable indoor temperatures and ventilation, regular contact with the public, interruptions in a fast-paced environment, and/or moderate levels of noise.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Must be able to successfully pass a pre-employment background/fingerprint check.
This position classification has been defined as 'Exempt' and is not subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
Must be able to safely move equipment up to 50 lbs, with or without assistance.
Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bona fide emergency to prevent stoppage of business.
Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly, San Luis Obispo. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Note: Cal Poly cannot deny an applicant a position solely or in part due to a criminal conviction history until it has performed an individualized assessment and linked the relevant conviction history with specific job duties in the position being sought.
Please note: Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to Cal Poly or individuals in the university community.
For health and well-being, Cal Poly is a smoke & tobacco-free campus. The university is committed to promoting a healthy environment for all members of our community.
About Us Cal Poly is a nationally ranked, four-year, comprehensive public university. Founded in 1901, the 6,000-acre campus is nestled in the foothills of San Luis Obispo, along California's scenic central coast and midway between Los Angeles and San Francisco. With a budget of $168.5 million, the university has a student enrollment exceeding 17,000 students and employs more than 2,000 faculty and staff members. Cal Poly is part of the 23-campus California State University system.
At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.
Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer.
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About California Polytechnic State University, San Luis Obispo
Cal Poly is a nationally ranked, four-year, comprehensive public university, with approximately 17,500 undergraduate, 120 post-baccalaureate, and 900 graduate students. The Cal Poly community fosters teaching, scholarship, and service in a learn-by-doing environment where students, staff, and faculty are partners in discovery. Cal Poly has built an exemplary reputation on its learn-by-doing approach to the preparation of undergraduate and graduate students. It is a distinctive learning community offering academically focused students a hands-on educational experience that prepares them for today's scientific and technical world. Cal Poly provides a balanced education in the arts, sciences, and technology, while encouraging cross-disciplinary and co-curricular experiences. U.S. News and World Report has ranked Cal Poly #1 among public master's universities in the western United States for 24 consecutive years. The University values free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. As a campus, we welcome and nurture a rich array of different perspectives, ideas and cultures. We encourage international an...d multi-cultural education in order to prepare students for successful participation and competition in a diverse world and a global workforce. We believe that diversity of our students, faculty, and staff enlivens and enriches Cal Poly’s educational environment.