Health Information Technology & Services (HITS) is seeking a Senior Director to lead the Clinical and Operational Applications (COA) division. Please consider applying to join Michigan Medicine’s clinical IT services team and continue our successful partnership with the Michigan Medicine clinical enterprise. The successful candidate understands the vital importance of leading the delivery of clinical IT services to our world class clinical operations. This leader is responsible for the planning, development, implementation, support, maintenance and retirement of the clinical applications portfolio. The Senior Director works with leaders within enterprise IT, as well as across Michigan Medicine, and the University in order to meet clinical IT needs with the highest levels of value and user satisfaction.
The HITS Clinical & Operational Applications (COA) division is responsible for more than 300 clinical and business applications that patients, clinicians, and staff rely upon every day. The COA team is responsible for supporting inpatient and ambulatory care, clinical areas, and revenue cycle activities. A significant focus for the COA team is MiChart (Epic), Michigan Medicine’s electronic health record (EHR) system, including implementing and configuring workflows, enhancements, optimizations, and new modules.
Serves as the highest-level customer relationship manager to clinicians and Michigan Medicine clinical leadership.
Manages the entire portfolio of clinical IT services by organizing the discrete services offered by multiple service providers, in addition to the services offered by HITS, into a well-coordinated suite of services.
Collaborates with other HITS Senior Directors and staff to align clinical goals with technology resources, infrastructure and other services.
Leads a diverse team of approximately 200 IT Staff, Managers and Directors.
Leads the IT services planning for all new and expanded clinical facilities.
Ensures optimal system performance of applications related to legal and regulatory reporting requirements set forth by CMS, Joint Commission, and others.
Positions clinical-enterprise systems for population management reporting against key success indicators, ongoing participation in Accountable Care Organization (ACO) planning and implementation, and other new models of care initiatives.
Handles engagements with external consultants and vendors providing support for institutional clinical IT initiatives.
Develops business cases and proposals to obtain appropriate resources for various project initiatives. Identifies and resolves dependency and integration issues across the operational units in Michigan Medicine and the University. Participates in build/buy decisions and vendor product acquisitions. Collaborates to achieve proper integration across disciplines and to ensure appropriate technologies and support are in place.
Develops and executes operating and capital funding plans that ensure cost-effectiveness and goal alignment.
Ensures projects are completed within time and budget requirements utilizing standard project management tools and techniques.
Recruits, coaches, and leads employees for success. Conducts performance reviews, develops salary planning proposals, and assists employees with career development planning and training.
Ensures compliance with appropriate information assurance and security requirements.
Bachelor’s degree in Information Technology, Healthcare or related field with a minimum of 10 years overall meaningful experience.
At least 8 years in a senior level role responsible for clinical, financial and/or regulatory applications, their selection, implementation and life cycle support. Thorough knowledge of application vendors and products utilized in healthcare.
At least 8 years of large-team supervisory experience recruiting, mentoring, career development, performance management, leadership, and team building.
Considerable experience in the evaluation, development and implementation of clinical and business systems and technologies. Large breadth of application experience and knowledge.
Reasonable knowledge of the laws and accreditation standards applicable to hospitals.
Considerable experience in large-scale implementation and running of electronic health record systems, including Epic Enterprise.
Demonstrated knowledge of security requirements and methods of protection for sensitive data in clinical IT environment.
Significant demonstrated knowledge and application of system design principles, project management methodologies, service management principles, organizational change management, and technology architectures for a large-scale clinical enterprise.
Demonstrated experience with budget planning and conformance, setting project objectives and requirements, anticipating and solving problems, and developing standards and guidelines for diverse activities.
Ability and willingness to communicate effectively, both verbally and in writing with clinicians, staff, and students of all levels.
Demonstrated successful performance with problem solving and coordinating and completing multiple tasks within and across departments to meet changing deadlines.
Demonstrated skills in writing budget proposals and presenting justifications for purchase or increased resources. Demonstrated negotiation and conflict resolution.
Deep understanding and proven track record over several years in IT strategy delivery, and excellent awareness of the strategic goals and ability to define and include those goals.
Organizational skills in managing central and dispersed IT resources and applications in addition to coordination of multiple IT related initiatives and projects.
Strong collaboration and relationship building at executive level.
Ability to lead a diverse team with technology, operations, and clinical participation.
Proven ability to be successful and work well with other leaders in a changing and ambiguous environment.
Masters or above degree in information technology or an equivalent combination of education and experience.
Clinical degree or certification.
Clinical management experience.
Demonstrated effective leadership in a complex academic medical center.
Experience with integrating and supporting affiliate relationships.
SUPERVISION RECEIVED: This position reports to the Michigan Medicine CIO and is accountable to the Michigan Medicine research leadership and community.
SUPERVISION EXERCISED: Functional and administrative supervision is exercised over managerial, professional, and support staff.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 168741
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.