The Service Delivery Manager supervises a team of Information Technology Specialists who build and maintain the academic and administrative computing infrastructure for the college. Reporting to the Chief Information Officer (CIO), the Service Delivery Manager is responsible for coordinating support for both academic and administrative technical functions for employees on all campus locations. This position works closely with all college departments to ensure software and hardware are available for classrooms, meeting spaces, and offices. They work with the CIO on documenting technology standards for the college. This position is responsible for the replacement of lab and employee computers. They perform regular software audits and maintain a software license database for the college, ensuring licence compliance. They recommend hardware/software purchase requisitions supporting the technical requirements of the college and ensure the hardware inventory is maintained and warranty/maintenance contracts are monitored.
Bachelor's degree in Information Technology field from a regionally accredited post-secondary institution.
Master's degree (MS / MBA) from a regionally accredited post-secondary institution.
Guilford Technical Community College offers more than 80 programs of study and continues to support success through innovative education, training and partnerships. The college offers associate degrees, diplomas and certificates as well as noncredit courses in professional development, personal enrichment, job training, career development and basic education. As the third largest of 58 community colleges in the North Carolina Community College System, GTCC serves more than 40,000 students annually from its Jamestown, Greensboro, High Point, Aviation and Donald W. Cameron campuses as well as its Small Business Center in Greensboro and High Point.