The Senior Endpoint Engineer is part of a skilled team which designs and maintains Brownâ™s central endpoint management architecture and applications; builds configuration packages, policies, and scripts; and provides testing, validation, analysis and reporting for central management of desktop, mobile, and other managed devices. These responsibilities are key to providing consistency, efficiency, and a positive support and user experience for all of the Brown community. As a senior member of the Endpoint Engineering team, this role will have a high degree of responsibility for the use and management of Windows, macOS, Linux, iOS, Android, and other endpoint devices across the University such as printers/MFDs and IoT devices. This position also contributes to the acquisition and distribution of operating systems and applications for the Brown community using a variety of distribution methods, and partners with University IT staff to provide guidance, support and collaborative changes to address community needs, and ensure effective design and utilization of endpoint management techniques to meet University objectives and provide a customer-centric user experience.
Bachelorâ™s degree preferred.
5+ years providing desktop computing support working in a complex environment.
Experience supporting many thousands of users, communicating broadly to customers, and support of a diverse customer base.
One or more MCP, MCSE or MCSA, or Jamf, ACHDS certifications preferred.
Expert knowledge of macOS, Windows, iOS, and Android operating systems.
Knowledge of integrating and publishing CIS services to Linux endpoints, and basic knowledge of Linux configuration management technologies for managing simple user desktop settings and Linux-based managed devices at Brown.
Expert knowledge of software used at Brown (Office, computational software, Adobe applications, etc.).
Expert knowledge supporting endpoint hardware from a variety of vendors; proven ability to problem-solve, understand and troubleshoot complex technical issues and recommend technology solutions.
Expert knowledge of electronic software distribution and configuration tools such as SCCM, Jamf, Puppet, HP Web JetAdmin, etc.
Expert knowledge of script programming, in scripting tools such as Powershell, Python, and/or shell, preferred.
Strong computing, analytical, and troubleshooting skills.
Project planning and project management skills.
Excellent customer service and collaboration skills.
Excellent written and oral communications.
Excellent organizational skills; attention to details.
Ability to multitask is required.
Demonstrated ability to work independently as well as part of a team.
Ability to lift and carry computers and printers
This position is expected to work outside of normal business hours during peak periods including, but not limited to the beginning of each semester and service launch dates.
Successful completion of criminal background check and education verification required.
Recruiting Start Date:
Job Posting Title:
Senior Endpoint Engineer
Office of CIO
Scheduled Weekly Hours:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
Internal Number: REQ153996
About Brown University
Located in historic Providence, Rhode Island and founded in 1764, Brown University is the seventh-oldest college in the United States. Brown is an independent, coeducational Ivy League institution comprising undergraduate and graduate programs, plus the Alpert Medical School, School of Engineering, Executive Master of Healthcare Leadership and the IE Brown Executive MBA.