JOB SUMMARY Under direct supervision, assists is a client facing role focused on supporting our clients' needs and customer experience. Collaborates with numerous internal teams, including Service Operations, Billing, Finance and D&T to deliver in accordance with our client requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES Maintains frequent communication with clients to maintain a first-class relationship.
Responsible for execution of client-facing processes around systems administration, client reporting, and support, client on-boarding, program administration and other activities as assigned.
Facilitates internal and client-driven requests, focusing on reporting and service level adherence.
Accountable for customer escalations interfacing with the client and applicable internal teams to resolve.
Helps coordinate and organize workflow for the team.
Partners with Service Operations to ensure performance of overall account service levels.
Completes special projects as needed.
Work with internal groups (Support Center, Supply Chain, EMS, Billing, Digital & Technology and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities.
Coordinates with client to set up systems, maintain access and usability, provide training, and coordinate any D&T or other projects.
Provide required client SOPs, reporting, data, and dispatch updates for assigned client(s).
Conduct periodic client calls to run through any updates, checkups, and basic information sharing.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE High school diploma or general education degree (GED) required. 1-2 years related work experience required. Prior experience in a client facing role or industry preferred.
CERTIFICATES and/or LICENSES None.
COMMUNICATION SKILLS Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
FINANCIAL KNOWLEDGE Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
REASONING ABILITY Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES Apply customer service principles and practices
Communicate effectively both verbally and written
Prioritize multiple tasks and demonstrate proper time management
Problem solve and present recommendations to internal and external clients
Demonstrate excellent organizational and critical thinking skills
Proficiency with MS Office (Outlook, Excel, Word) and other reporting and presentation tools
SCOPE OF RESPONSIBILITY Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Internal Number: 19010477
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.