Full-time, direct hire opening with our client for a Level II Help Desk Support Analyst.
Looking for a candidate with great communication skills and experience providing second level support for servers, networks and cloud computing issues.
Communicate with end users via phone and email to solve technical problems.
Respond to client inquiries with a sense of urgency and care.
Diagnose and resolve technical hardware and software issues.
Resolve issues in a thorough, timely and efficient manor
Log incoming tickets into management system
Associate or Bachelor's Degree in IT infrastructure support or related area
Minimum 1 years of experience resolving advanced server, network, and cloud issues
2-3 years’ experience in a customer service-oriented position.
Must have strong customer focus, service oriented attitude and excellent interpersonal skills
MCSE, MCSA, and A+ certifications a plus
Technical Experience should include:
Active Directory, DNS, DHCP, RAID, router policies, VLAN, SSLVPN, Group Policy, Azure Active Directory, Office 365 Admin, SMTP, RDP.
Internal Number: 18193
About Oxford Solutions, Inc.
Since 1998, Oxford Solutions has solidified our reputation as a reliable, cost-effective staffing solutions provider…whether it’s a mission-critical project of any magnitude, or simply to fill a necessary temporary opening to keep operations running smoothly.