This position provides the logistical coordination of routes and services for the distribution of mail, packages, and other supplies. In addition, this position provides support for vendor managed inventory projects, security and access coordination, and back up for a number of operational services and processes.
Responsibilities for this appointment include the following:
60% Provides logistical coordination and support for mail, and courier distribution on a daily basis including optimizing flow and resolving roadblocks for delivery. Utilizes communication tools including radios, telephones, and web-based tools and sites to compile, organize and optimize work requests. Serves as a critical customer service contact fielding customer requests, concerns, and inquiries regarding courier and mail deliveries made, or to be scheduled.
25% Responsible for ongoing delivery activities. Compiles data for the billing process for contracted and courier services.
10% Provides process support for vendor managed inventory projects. Responds to requests for labels, corrections required related to inventory locations and helps coordinate corrective activity.
5% Provides security for dock operations at the Academic Heath Center as needed. Coordinates the distribution of parking access permits.
Essential Functions of the Position
Responds to service requests from customers, adjusting and coordinating the most efficient route structures of eight to ten delivery service routes. Provides first line customer service for customers requiring immediate delivery of packages or correspondence. Determines the best use of resources, weighing the needs of the customer against the cost of service. Utilizes both internal and external delivery resources to render the most efficient level of service. Provides high level of customer service to both internal and external customers. Functions in a variety of back-up capacities, as needed, by the department.
Salary: $35,000 - $45,000
Work areas vary. Much of the work is accomplished in an office setting. At times, reviewing and evaluating tasks requires campus travel to various customer locations.
Minimum Qualifications BA/BS or a combination of related education and work experience to equal four years. Experience working with distribution in a high volume, fast paced service environment. Experience working with bargaining unit employees, and a proven ability to work collaboratively to meet strategic goals within the parameters of the bargaining unit contract. Must have a valid Minnesota driver’s license.
Knowledge, Skills and Abilities
Knowledge: Knowledge of the University of Minnesota campus and the surrounding metropolitan area. Knowledge of mail service activities and requirements.
Skills: Good communication skills are a requirement. Skilled at using communication technology, electronic request systems utilized to receive and record requests for service, GPS, and package tracking technology.
Abilities: Ability to identify and map efficient delivery routes. Ability to work with various customers and distribution staff in a high paced environment. Ability to manage multiple tasks and carryout varied assignments as requested by management.
Internal Number: 329605
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.