This position oversees day-to-day supply chain activity at the Biomedical Discovery District (BDD) including staff scheduling and supervision, shipping and receiving, handling customer service requests, processing returns, and maintaining the dock and other related work areas. This position also oversees operations at the KE Dock and performs special project work related to Central Logistics. This position oversees the Mayo Mail Room sorting operation. This position interviews, recommends for hire, and evaluates employees on a periodic basis. This position serves as a UMS representative on BDD and AHC committees, collaborating on strategic and operational initiatives, and providing supply chain expertise to support the mission of the University of Minnesota.
Responsibilities for this appointment include the following:
30% Logistics: The Supervisor is responsible for: • Supervising the movement of materials through the BDD Dock to and from the building occupants. • Providing oversight of the KE Dock, including deliveries, receiving, movement of materials and operations. • Coordination of services with external vendors.
20% Customer Support: This position will be responsible for: • Functioning effectively as a liaison between AHC customers and suppliers to facilitate transactions, returns and logistical issues. Providing exceptional customer service to external and internal vendors and have a commitment to BDD/Academic Health Center (AHC). The employee in this position will have responsibility to the AHC to meet their expectations for service and quality of work. This includes but is not limited to, providing/coordinating service coverage during the times and days that the customer deems necessary. • Responding to specific requests for information on goods and services offered through U Market and U Market Services, and coordination of those services. • Participating in essential meetings, conferences or other interactive activities with customer contacts. • Troubleshooting customer complaints and providing resolutions in a timely manner.
20% Mayo Mail Room: This position is responsible for supervising the day-to-day business activity at the Mayo mail room including staff scheduling, mail sorting and processing, customer service requests, organizing and improving the mail room. This position interviews, recommends for hire, and evaluates all Mayo Mail Room employees.
10% Shipping & Receiving: The Supervisor will be responsible for receiving and processing all incoming materials and the shipping of outgoing packages These tasks include the use of UPS and FEDEX shipping software .
10 % Supervisory Duties: Responsible for directing/assigning duties to Stores Specialists and Delivery Service Drivers.
5% Biomedical District Dock Maintenance: This position takes responsibility for the organization of the Biomedical District Dock, as well as the general condition of the facility, including communicating any mechanical, custodial, or service issues.
5% Central Logistics Special Projects: The Supervisor will assist with the planning and implementation of Central Logistics projects as needed.
Essential Functions of the Position
Knowledge of supply chain resources to support critical research and teaching for the Biomedical Discovery District, the Academic Health Center, and the University of Minnesota.
Knowledge of maintaining a safe, positive, and productive work environment for all customers and U Market Services staff.
Ability to coordinate supply chain maintenance and security issues for the BDD, KE, and the Mayo Mail Room physical facilities.
Salary: $44,000 - $54,000
Work areas vary. Although much of the work is done in a desk/office setting, supervision of warehouse employees requires being on the production floor and occasionally on campus in various customer locations.
Minimum Qualifications BA/BS plus at least four years of experience or a combination of related education and work experience to equal eight years. Documented supervisory experience involving multiple staff in a high volume, fast paced service environment. Experience working with bargaining unit employees, and a proven ability to work collaboratively to meet strategic goals within the parameters of a bargaining unit contract.
Knowledge, Skills and Abilities
Knowledge: Knowledge of inventory management and distribution concepts required.
Preferred Knowledge Knowledge of inventory management systems, logistics, continuous improvement Knowledge of tracking software Knowledge of procurement or other supply chain software
Skills: Proficiency with Microsoft Office products including Excel and Word, or other similar productivity suite products. Ability to work well with all types of people, at all levels of the organization’s hierarchy is an absolute requirement. Must be able to communicate effectively and positively.
Abilities: Must be able to communicate well both verbally and in writing. Ability to plan and carry out both daily schedules, and long term plans. Ability to balance multiple tasks effectively and coordinate issues in a fast paced, high stress environment, while maintaining a controlled and effective disposition.
Internal Number: 329607
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.