University Hospital and Frankel Cardiovascular Center (UH/CVC), Adult Hospital Operations, is seeking a talented Project Manager (PM) to join our growing team. The ideal candidate would have project management, healthcare operations, and/or a similar background. Under general direction from department leadership, this term-limited PM position will support and coordinate a variety of hospital operations projects related to the Core Operational Improvement Team. This team is charged with launching a Learning Collaborative with peer institutions that will create a new model of success for health care organizations everywhere. Among other activities, this team will be responsible for identifying opportunities for improvement, conducting on-site visits at peer institutions, hosting visits, analyzing and reporting on the data collected, engaging internal UM experts, implementing improvements, and tracking outcomes in the following areas:
Inpatient bed capacity management including work related to integrated command center design and implementation
Site of care across the continuum of care
Expense management including clinical variation, pharmacy and supply chain
Patient experience initiatives including communication and the physical environment
Enterprise integration across the inpatient and outpatient arenas, clinical networks and affiliations, education, and research
The Project Manager will provide a single point of contact for a variety of hospital operations projects related to the Core Operational Improvement Team and Learning Collaborative, with responsibility for the following:
Partners with the team to translate the Learning Collaborative goals into project deliverables and key performance indicators
Develops project plans and metrics to evaluate the effectiveness of efforts
Provides administrative support to the Core Operational Improvement Team; including preparing project reports, presentations, and related project assignments
Acts as a liaison between various departments and entities (internal and external) to ensure that project activities support overall project goals and objectives
Conducts meetings, effectively communicates, and manages change with stakeholders
Establishes and maintains an excellent working relationship with UM project teams and stakeholders across the clinical enterprise segments (i.e. Ambulatory Care, UM Medical Group, Children & Women’s, and Shared Services)
Manages project deliverables that require collaboration across internal and external stakeholder groups
Applies knowledge, skills, tools, and techniques to meet project requirements: scope, budget, quality, time, communications, change management, risk management, and stakeholder management
Effectively coordinates and facilitates planning and deliverables for projects
Independently gathers information, meets with stakeholders, documents findings and assumptions, tracks progress and metrics, and appropriately prioritizes work efforts related to the Core Operational Improvement Team
Conducts project tracking, reporting, and status meetings, ensuring successful implementation of project activities with stakeholders
Identify, assess, document, and resolve project issues, risks, decisions, and dependencies; escalates to appropriate stakeholders when necessary
Ensures alignment of projects to institutional policies, standards, and benchmarks
Other duties as assigned
This position is a member of the UH/CVC Administration Central PM Team. This role reports directly to the UH/CVC Administration Strategic Advisor.
Supervision may be exercised over students and summer interns or others as designated
Bachelor’s degree in a healthcare related field (e.g. Administration, Business, Engineering, and/or Health Sciences) or equivalent combination of education and experience
2 to 4 years of relevant work experience in project management in a healthcare field
Excellent interpersonal, written, and verbal communication skills
Strong relationship-building skills, including the demonstrated ability to build consensus among diverse stakeholder groups
Knowledge of theoretical and practical aspects of project management, techniques, and tools
Demonstrated ability to lead teams and achieve results. Strong team orientation and ability to manage in a complex organization
Ability to prioritize efforts to ensure timely execution of work products
Ability to translate and communicate analysis into actionable information for problem-solving and decision-making
Strong organizational and computer skills with proficiency in Microsoft software applications, analytics and reporting
Master degree in a healthcare related field (e.g. Administration, Business, Engineering, and/or Health Sciences).
Project Management Professional (PMP) certification.
Lean or Six Sigma training/certification and experience with applying lean concepts in planning and operations analysis
Typically, the person in this role will work Monday-Friday, 8:00-5:00 p.m.; however, some evenings and weekends may be required.
This position is a one-year, term-limited appointment and will not be eligible for reduction in force benefits.
This position is a one-year, term-limited appointment with the potential for extension.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
The mission of Michigan Medicine is to create the future of healthcare through the discovery of new knowledge for the benefit of patients and society; educate the next generation of physicians, nurses, health professionals and scientists; and serve the health needs of our citizens. Michigan Medicine refers to the university’s academic medical center which includes all of the patient care, education and research areas, and ranks as one of the top academic health centers in the country.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 170763
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.