Position: Dispatcher Location: Clinton, PA Pay: $19.00 to $24.00 hourly Hours: M to F, shifts available. 8 am to 4:30 pm – 3 pm to 10:30 pm – 11 pm to 8:30 am.
Dispatcher job summary ISG is looking for a reliable Dispatcher to help create trucking routes that keep costs down but meet customer scheduling needs. The Dispatcher will be responsible for using the Company routing software, Crown, to establish daily trucking routes that make required stops outlined in customer contracts. The successful candidate for this position needs to be able to adjust to last minute changes and work with drivers to schedule emergency pick-up or delivery for new or established clients when necessary. Must have the ability to multitask. Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need. You will need to be able to prioritize the most important situations and think quickly on your feet.
Dispatcher responsibilities and duties Develop delivery routes and maintain contact with drivers throughout the day Schedule loads while utilizing and maximizing available driver hours and close times Identify priorities; utilizing available resources effectively to meet the priorities; anticipate change and/or problems and reallocate resources when necessary. Confidently make good decisions under time pressure Use effective listening skills to collect require information or to identify potential problems / warning signs. Escalate information as necessary. Make quick decisions based on simple equations or deductive reasoning Collaborate with management to modify daily routes to accommodate the needs of customers Act as a communication liaison through Crown / MDU’s and answer incoming phone calls from drivers on the road Communicate effectively with customers and drivers providing concise instruction or information Develop relationships with customers and drivers; utilize relationships to influence others and gain willing cooperation Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
Dispatcher qualifications and skills High school diploma/GED required Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays Strong knowledge of the roadways throughout the immediate area Ability to work in a team environment in high pressure situations Strong written and oral communication skills are essential
Job Activities for: "Dispatcher"
Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems. Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Interacting with Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work. Scheduling Work and Activities -- Scheduling events, programs, and activities, as well as the work of others.
Skills Needed for: "Dispatcher"
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Speaking -- Talking to others to convey information effectively. Time Management -- Managing one's own time and the time of others. Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.
Abilities Needed for: "Dispatcher"
Oral Expression -- The ability to communicate information and ideas in speaking so others will understand Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Speech Clarity -- The ability to speak clearly so others can understand you. Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Speech Recognition -- The ability to identify and understand the speech of another person. Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Near Vision -- The ability to see details at close range (within a few feet of the observer). Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).