Join Harborview Medical Center for an outstanding leadership opportunity as Clinical Director of Psychiatry. As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. CORE VALUES: 1. QUALITY OF WORK 2. MISSION CENTERED PROFESSIONAL PRACTICE 3. INTERPERSONAL SKILLS 4. INTEGRITY AND COMPASSION 5. PATIENT SAFETY AND ADVOCACY 6. TEAM WORK/COLLABORATIVE PRACTICE 7. PATIENT/FAMILY/STAFF SATISFACTION/SERVICE EXCELLENCE 8. RESPECT FOR CONFIDENTIALITY TITLE: Clinical Director of Psychiatric Services RESPONSIBLE TO: Assistant Administrator SUMMARY: Under the oversight of the Assistant Administrator, the Clinical Director of the psychiatric areas will be responsible for 24/7 operations of the psychiatric areas at Harborview Medical Center. These areas include the three inpatient psychiatric units 5WA, 5WB, 5MB and the Psychiatric Emergency Services This position assumes the day to day accountability and responsibility for patient care for the units, including the various programs and activities of the departments. The Clinical Director of the psychiatric services will support the advancement of healthcare practices across the medical center emphasizing service excellence, patient safety, staff safety, and organizational integration, the Clinical Director of the psychiatric areas provides leadership and resources that promote the following. This position is directly responsible to the Assistant Administrator for Patient Care Services and is expected to exercise independent judgment to be accountable for overseeing, coordinating and managing business operations (including financial and related information systems), utilization management and care coordination systems for inpatient psychiatric services at Harborview Medical Center to assure alliance with and adherence to the organization's mission, vision, values, strategic goals, and business strategies. Emphasizing service excellence, patient safety, staff safety and organizational integration, the Director leads the department in overall program development and service priorities. The Clinical Director provides leadership for unit and department activities that promote:
Effective managing, developing, and evaluating the competence and satisfaction of assigned workforce.
Effective operational problem solving and communication at all levels
Effective interdisciplinary and interdepartmental collaboration and service coordination.
Effective evaluation of departmental practices and continuous process improvement.
Effective planning and evaluation of space, resources, numbers and skills of staff to fulfill mission. In collaboration with HMC Service Chiefs/designees and Senior HMC Administrators actively supports programs and services that are in line with long-range strategic objectives.
Creates a professional practice environment for the advancement of the staff on the psychiatric units.
Ensures adherence to Hospital's and departmental policies and procedures.
Program development/planning budgetary responsibilities and personnel management. Standards of Daily Practice:This position has a wide span of responsibilities, including leadership in quality improvement projects and efforts across Harborview Medical Center, UW Medicine and statewide initiatives; assuring improvement efforts align with business and clinical strategies of the system. In addition, the clinical director collaborates with administrative leadership to identify and prioritize areas of improvement. This position contributes to the financial viability of the system through cost saving and potential revenue generating improvements. This position contributes to workflow efficiencies, which often result in reduced costs, through the relentless removal of waste. JOB SPECIFIC CRITERIA/SCOPE: 1. Responsible for effective fiscal management of the psychiatric areas. Prepares annual budget and develops strategic department goals incorporating Harborview Medical Center goals and departmental goals. 2. Select, train, supervise, motivate and evaluate staff to ensure maximum utilization of individuals and group capabilities while providing service to internal and external customers 3. Ensures staff receives opportunities to further their knowledge. 4. Identifies, analyses, researches, recommends and plans improvement projects from concept through implementation to help provide safe, cost effective patient care services. 5. Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state and private health plans to ensure compliance. 6. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines such as the CMS, DOH, and JCAHO that impact the psychiatric units and ensures that Harborview Medical Center is in compliance. 7. Ensures appropriate use of department resources through clear policies, including equipment, supplies, personnel, hiring/training practices and services. 8. Investigates, evaluates and implements expertise in cost management, from diverse sources such as committee activity, journals, conferences and task forces. 9. Administers the operating, capital and payroll budgets to ensure the department has the necessary funds to carry out the goals and objectives that have been established for the department.10. Participate in hospital-wide and interdisciplinary committees. 11. Represent Harborview Medical Center in the course of performing professional activities such as public presentations, in-services, classes and /or publications.This person must have excellent communication skills-verbal and written, be proficient at motivating and leading large groups of people at all levels of the organization, be accomplished at leading change, coaching and counseling, workshop and meeting facilitation, and be skilled in data analysis and interpretation. This position is responsible for directing multiple projects simultaneously. Standards of Daily Practice
Demonstrates effective communication in both written and verbal encounters.
Organizes, directs, prioritizes, and delegates work as appropriate.
Meets internal and external deadlines.
Demonstrates a commitment to customer service.
Provides concise, clear, and timely communication.
Effectively deals with progressive disciplinary measures.Leadership, Internal Relations & Teamwork:
Ability to coordinate information gathering and disseminate within a complex administrative system
Ability to lead multidisciplinary implementation projects
Provide appropriate participation in the development and maintenance of unit/department policies, procedures, and protocols to guide the department's practices.
Model service excellence in daily practice.
Promote an open, respectful, collegial, fun, working environment with staff and managers.
Resolve conflicts tactfully, flexibly and diplomatically.
Demonstrate ability to compromise, cooperate, and negotiate appropriately.
Demonstrate maturity, poise, responsiveness and judgment in day to day activities.
Collaborate and promote team building with all disciplines and departments.
Collaborate with faculty on problem solving and improving the efficiency of psychiatric care
Collaborate with leaders across UW Medicine to promote a system approach to quality and efficient procedural care.
Promotes organizational mission and philosophy and models service excellence in daily practice.
Demonstrates ability to consider the impact of decisions and actions on the overall organizational philosophy and goals.
Delegates assignments/duties/committees to appropriate individuals/groups with consideration for appropriate levels of responsibility and authority whenever possible.
Creates an environment that is conducive to professional growth.
Identifies opportunities for improvement and collaborates with administration to effect resolution.
Assists others to understand a more global perspective.
Establishes strong reputation for running quality department.
Solicits and considers staff input for planning.
Provides leadership to appropriate divisional and organizational committees, taskforces, work teams.
Advocates on behalf of the department, physicians, and other hospital departments.
Accountable for unit/department's service priorities, service excellence and goal success.
Serving as department liaison with internal HMC offices such as other Patient Care Services departments, Ambulatory and Allied Care Services, Finance, Payroll/Personnel, Purchasing, and Patient Financial Services.
Inspire teams and individuals to give their best to achieve desired patient, team, and organizational outcomes.Human Resources Management:
Mentor, coach, and develop staff for customer service and service excellence standards.
Hire based on behavioral interviewing techniques for right person to right role.
Create an environment that is conducive to staff support, growth, and satisfaction.
Maintain accessibility, response, and follow-through on off shifts and weekends.
Maintain competent employees through the orientation, evaluation, feedback, continuing education, competency standards and formal disciplinary action processes.
Manages/monitors personnel in the designated department including identifying competency issues/needs.
Develops standardized on-boarding structures
Motivates, stimulates and positively influences others.
Provides a range of mechanisms for staff to voice concerns, give feedback or make suggestions.
Demonstrates appreciation of the organizational value of a diverse workforce. Regulatory Management:
Maintain a safe environment; identify and report all safety related issues to the proper departments.
Use HMC policy and procedures, reference manuals, and qualified resources for guidance.
Respond appropriately to emergency situations and drills.
Ensure unit/department practices are compliant with regulatory agencies and standards.
Initiate, implement, and evaluate appropriate CQI activities in the unit/department.
Review incident reports, complaints, and other unanticipated events and initiate action plans as appropriate. Financial Management:
Oversee the development of capital and operational budgets.
Monitor spending for all assigned areas.
Oversee all supply chain, inventory, and patient charging processes.
Works with managers to justify spending overages and to mitigate as necessary.
Lead and develop initiatives that reduce costs while maintaining the quality of care.
Monitor the demand for clinical services and provide resources to meet those demands.
Manages resources effectively to cover priority needs.
Anticipates and works with Administrator on variances based on unanticipated changes that will affect budget.
Performing financial analysis and developing strategies for improving the unit's financial performance in conjunction with Assistant Administrator.
Exemplifies financial stewardship by effectively and efficiently managing human and financial resources to achieve desired outcomes
Collaborates with others to develop cost-effective systems and resources that achieve equivalent or superior results and satisfy patient/customer needs
Manage resources effectively to cover priority needs. Patient Care Management:
Provide leadership to assigned areas in order to maintain clinical operations and the provision of quality psychiatric care.
Incorporate into decisions that affect clinical practice current trends in care delivery, human error, patient safety, technology, patient population, and economic climate.
Actively elicit patient/family/physician/other discipline perceptions of care and make changes for improvements.
Participate in clinical and operational benchmarking, studies, and pilots for the improvement of patient safety and quality outcomes.
Collaborate with relevant other clinical disciplines to assess and address the needs of patient populations served.
Acts as resource for staff in complex problem solving involving patient and family issues.
Creates integrated, collaborative teamwork with all members of the health care team.
Maintain professional relationship through memberships in professional organizations, networking, and high professional visibility. Clinical Management:
Ability to create collaborative relationships with all members of the health care team.
Promotes quality patient care outcomes.
Promotes efficient throughput.Requirements:1. Licensed to practice registered nursing in the state of WA. 2.Registered Nurse with at least 4-6 years of experience in healthcare operations management experience at a large academic medical center. 3.Successful track record of effective management/leadership and program management skills. 4.Master's degree in Nursing required. Doctorate of Nursing Practice, PhD or similar degree preferred 5.Demonstrated staff development skills. 6.Proficient in Windows-based computer applications 7.Excellent verbal and written communication skills. 8.Self-directed and ability to multi-task efficiently. Attention to detail. 9.Knowledge of clinical protocols and practices.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.